Contact Cook Children's Health Plan

Mailing Address

Cook Children's Health Plan
P.O. Box 2488
Fort Worth, TX 76113

Member Services

1-800-964-2247
(TTY: 682-885-2138)
8 a.m. to 5 p.m. Monday through Friday, except for State Holidays.

Call Member Services for:

• Pharmacy questions
• PCP changes
• New member ID card
• Other questions. We are here to help you

Nurse Advice Line 24/7

1-866-971-2665
24 hours a day, 7 days a week

STAR (Medicaid)

Behavioral Health - Substance Abuse Services

1-866-331-1577
24/7 (LifeSynch) English & Spanish. Other language translations available.
Interpreter services available.

Vision (OptiCare)

1-866-838-7612

Medical Transportation Services (LogistiCare)

1-855-687-3255

CHIP

Behavioral Health - Substance Abuse Services

1-866-258-0942
24/7 (LifeSynch) English & Spanish. Other language translations available.
Interpreter services available.

Vision (OptiCare)

1-866-838-7612
(For CHIP and CHIP perinate newborn members)