Contact Cook Children's Health Plan

Call Cook Children’s Health Plan at 1-800-967-2247 (TDD: 682-885-2138). Our phone line is available 24 hours a day, seven (7) days a week. A live Member Services representative is available from 8 a.m. to 5 p.m. Monday through Friday, except for State Holidays.

Cook Children’s Health Plan
P.O. Box 2488
Fort Worth, TX 76113

Phone Number: 1-800-964-2247
TDD: 682-885-2138

STAR (Medicaid):

• STAR Enrollment information: 1-800-964-2777
• TDD: 1-800-267-5008
• Eye exams and glasses (OptiCare): 1-866-838-7612
• Medicaid Managed Care Hotline: 1-866-566-8989
• TDD: 1-866-222-4306
• Medical Transportation Program (MTP): 1-877-MEDTRIP (1-877-633-8747)
• STAR Prescription Drugs: 1-800-252-8263
• STAR Benefits: 1-800-964-2247 or 682-885-2247
• STAR Behavioral Health (LifeSynch): 1-866-331-1577
• THSteps Information and Referral: 1-877-847-8377

CHIP:

• Eye exams and glasses (OptiCare): 1-800-465-6853
• CHIP Prescription Drugs: 1-866-274-9154
• Benefits Information (CCHP): (682) 885-2247 or (800) 964-2247
• Hearing Impaired TDD: (682) 885-2138
• CHIP Behavioral Health (LifeSynch): 1-866-331-1577
• CHIP Dental: Delta Dental: 1-866-561-5892