About Cook Children’s Health Plan (CCHP)
Toll-free member services line Behavioral health and substance abuse services line
Toll-free member services line
Behavioral health and substance abuse services line
Other important health plan quick reference phone numbers and what they are used for
CCHP member identification (ID) card
How to read and use your CCHP member identification card Medicaid identification form (3087) Temporary ID Form 1027-a Sample Medicaid identification form (3087) front Medicaid identification form (3087) back
How to read and use your CCHP member identification card
Medicaid identification form (3087)
Temporary ID Form 1027-a
Sample Medicaid identification form (3087) front
Medicaid identification form (3087) back
Primary care providers (PCP)
After-hours care Continuing treatment in the event of provider termination Referral to special doctors Second opinions Physician incentive plans Self-referrals
After-hours care
Continuing treatment in the event of provider termination
Referral to special doctors
Second opinions
Physician incentive plans
Self-referrals
CCHP services that help you when you have special health care needs
Case management Disease management
Case management
Disease management
Mental health and substance abuse
Notice of your right to pick Ob/Gyn
Pregnant members and infants
Family planning services
Family planning provider list
Member services
Interpreter services Transportation services Eligibility and enrollment Migrant workers Release of information Changing health plans CCHP member newsletter
Interpreter services
Transportation services
Eligibility and enrollment
Migrant workers
Release of information
Changing health plans
CCHP member newsletter
CCHP benefits for star members
Value added services Prescription drugs Vision care
Value added services
Prescription drugs
Vision care
CCHP services that help your child stay healthy
Well exams Texas health steps (THSteps) Health education W.I.C. women, infants, and children program
Well exams
Texas health steps (THSteps)
Health education
W.I.C. women, infants, and children program
Advance directives
Information that must be made available on an annual basis
STAR member rights and responsibilities
Member rights Member responsibilities
Member rights
Member responsibilities
Important things to know before you receive care
Hospital admission Routine care Urgent care Emergency care Post stabilization Emergency care outside of the service area
Hospital admission
Routine care
Urgent care
Emergency care
Post stabilization
Emergency care outside of the service area
Claims
Third party recovery
What to do when you have a complaint
Appeal process First level appeal Expedited appeal State fair hearing
Appeal process
First level appeal
Expedited appeal
State fair hearing
Reporting provider or recipient waste, abuse or fraud in STAR