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Member Handbooks

Thank you for choosing Cook Children's Health Plan as your STAR (Medicaid) health plan. We know how important your health is to you. We will do all that we can to help you and your family with your health care needs.

This handbook will explain how to get the services that you may need so that you get the best care possible.

We have staff that speaks English and Spanish. We can also help you if you need help understanding or reading this handbook because you:

  • Need this handbook in larger print, Braille or audio
  • Speak a language other than English or Spanish

Contact Member Services at 1-800-964-2247.

Please call our Member Services Department at 1-800-964-2247 for any questions or to tell us about any concerns or problems you have with our Plan. Member Services is available from 8 a.m. to 5 p.m. Monday through Friday.