</ iframe > </noscript> <!-- End Google Tag Manager (noscript) --> <section class="small banner-dismissible dismiss" style="background-color: #E04C9B; color: #FFFFFF;" data-name="Alert-" data-value="2a44d779-7ed2-4579-a058-c26c4184ee8d" data-exp="7"> <div class="container"> <button type="button" aria-label="close" class="close GTMBUTTON" classname="close"> x </button> <div class="rich-text"><p style="color: #f8f6f6;"><img style="float: left; max-width: 35px;" src="/siteassets/images/icons/icon-megaphone-white-01.png" alt="icon-megaphone-white-01.png" width="50" height="53"> As of March 1, 2024 Texas Health and Human Services (HHSC) has extended its postpartum Medicaid and CHIP coverage from 2 to 12 months of benefits for eligible women. <a title="postpartum medicaid chip" href="https://www.hhs.texas.gov/sites/default/files/documents/24D0189-postpartum-medicaid-chip-flyer.pdf" target="_blank" rel="noopener">Learn more with this link</a></p></div> </div> </section> <header class="header " style="" data-react-component="MainNavigation" data-props="{"mainNav":[{"categoryTitle":"Become a Member","ctaBlock":null,"columns":[{"columnId":"81fe22bc-f128-42e6-8cfb-c51c24d41006","title":"How do I qualify?","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"Become a member","link":"/join/","linkAriaLabel":"Become a member","openInNewWindow":false},{"title":"How to apply","link":"/join/how-to-apply/","linkAriaLabel":"How to apply","openInNewWindow":false},{"title":"Application assistance","link":"/join/how-to-apply/application-assistance/","linkAriaLabel":"Application assistance","openInNewWindow":false}]},{"columnId":"03f23c64-fd43-445a-ad7c-5425213f2636","title":"About us","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"Member benefits","link":"/join/benefits/","linkAriaLabel":"Member benefits","openInNewWindow":false},{"title":"About us","link":"/join/about-us/","linkAriaLabel":"About us","openInNewWindow":false},{"title":"Contact us","link":"/join/contact-us/","linkAriaLabel":"Contact us","openInNewWindow":false}]}]},{"categoryTitle":"Find Care","ctaBlock":null,"columns":[{"columnId":"9d54cc3e-96e3-4ec3-a026-8700f595f272","title":"Provider Search","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"Provider search","link":"/provider-search/","linkAriaLabel":"Provider search","openInNewWindow":false}]}]},{"categoryTitle":"For Members \u0026 Community","ctaBlock":{"heading":"Member portal","text":"\u003cp\u003eSign in to check your coverage, review claims and authorizations, replace an ID card and more. Not yet a member? \u003ca title=\u0022Sign up now\u0022 href=\u0022https://www.cookchp.org/join/how-to-apply/\u0022\u003eSign up now\u003c/a\u003e or \u003ca title=\u0022Learn about member benefits\u0022 href=\u0022https://www.cookchp.org/join/benefits/\u0022\u003elearn about member benefits\u003c/a\u003e\u003c/p\u003e","button":{"label":"Sign in","link":"https://mycookchildrens.cookchp.org/MyChartHealthPlan/Authentication/Login?","selections":" primary","target":"_self","buttonClass":"score-button","componentName":"button"}},"columns":[{"columnId":"1b6f3aad-f596-4333-9797-c90cb34b296a","title":"Member basics","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"CHIP members","link":"/members/chip/","linkAriaLabel":"CHIP members","openInNewWindow":false},{"title":"STAR members","link":"/members/star/","linkAriaLabel":"STAR members","openInNewWindow":false},{"title":"STAR Kids members","link":"/members/star-kids/","linkAriaLabel":"STAR Kids members","openInNewWindow":false},{"title":"Value added services","link":"/members/value-added-services/","linkAriaLabel":"Value added services","openInNewWindow":false},{"title":"Pregnant members","link":"/members/pregnant/","linkAriaLabel":"Pregnant members","openInNewWindow":false},{"title":"Healthy Texas Women program","link":"/members/healthy-texas-women-program/","linkAriaLabel":"Healthy Texas Women program","openInNewWindow":false},{"title":"Service Coordination programs","link":"/members/service-coordination-programs/","linkAriaLabel":"Service Coordination programs","openInNewWindow":false},{"title":"Member\u0027s pharmacy","link":"/members/pharmacy/","linkAriaLabel":"Member\u0027s pharmacy","openInNewWindow":false}]},{"columnId":"c8ed578c-274f-4a08-a8b8-d62ebf0b723f","title":"Member education","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"HHSC news","link":"/members/member-hhsc-news/","linkAriaLabel":"HHSC news","openInNewWindow":false},{"title":"Member news","link":"/members/member-news/","linkAriaLabel":"Member news","openInNewWindow":false},{"title":"Resources","link":"/members/resources/","linkAriaLabel":"Resources","openInNewWindow":false},{"title":"My Wellness Screening","link":"/members/my-wellness-screening/","linkAriaLabel":"My Wellness Screening","openInNewWindow":false}]},{"columnId":"c7bffe9a-cf9c-4ff2-8089-ed0997168a97","title":"Community info","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"Community outreach","link":"/community/","linkAriaLabel":"Community outreach","openInNewWindow":false},{"title":"Member resources","link":"/members/resources/","linkAriaLabel":"Member resources","openInNewWindow":false}]}]},{"categoryTitle":"For Providers","ctaBlock":{"heading":"Provider portal","text":"\u003cp\u003eSign in to refer or admit a patient, review prior authorization, submit electronic claims and more. Not yet in the network? \u003ca title=\u0022Sign up now\u0022 href=\u0022https://epiccarelink.cookchp.org/LinkHealthPlan/common/epic_login.asp\u0022\u003eSign up now\u003c/a\u003e\u003c/p\u003e","button":{"label":"Sign in","link":"https://epiccarelink.cookchp.org/LinkHealthPlan/common/epic_login.asp","selections":" primary","target":"_self","buttonClass":"score-button","componentName":"button"}},"columns":[{"columnId":"3679362c-0d8c-4e9d-b168-47b258470ba5","title":"Working with Cook","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"Joining the network","link":"/providers/joining-the-network/","linkAriaLabel":"Joining the network","openInNewWindow":false},{"title":"Resources","link":"/providers/resources/","linkAriaLabel":"Resources","openInNewWindow":false},{"title":"Manuals and forms","link":"/providers/provider-manual-and-forms/","linkAriaLabel":"Manuals and forms","openInNewWindow":false},{"title":"Private duty 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data-react-component="ThreePanelHero" data-props="{"panels":[{"title":"Become a Member","heading":"Helping families with health care is our goal","desc":"Our friendly and helpful staff are here to help you find the doctors and benefits you need.","borderColor":"#F99D20","imageMobile":"/siteassets/images/home/carousel-became-member-mobile.jpg","imageDesktop":"/siteassets/images/home/carousel-became-member-web.jpg","contentCTA":[{"label":"Apply now","link":"https://www.cookchp.org/join/how-to-apply/","selections":" secondary","target":"_self","buttonClass":"score-button","componentName":"button"},{"label":"Plan benefits","link":"https://www.cookchp.org/join/benefits/","selections":" secondary","target":"_self","buttonClass":"score-button","componentName":"button"}]},{"title":"For Members","heading":"Connecting you to what you need is our favorite job","desc":"We care deeply about your family’s well-being and want to make sure you are healthy and happy! 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","borderColor":"#2FB88A","imageMobile":"/siteassets/images/home/carousel-providers-mobile.jpg","imageDesktop":"/siteassets/images/home/carousel-providers-web.jpg","contentCTA":[{"label":"Provider portal","link":"https://epiccarelink.cookchp.org/LinkHealthPlan/common/epic_login.asp","selections":" secondary","target":"_blank","buttonClass":"score-button","componentName":"button"},{"label":"Join","link":"https://www.cookchp.org/providers/joining-the-network/","selections":" secondary","target":"_self","buttonClass":"score-button","componentName":"button"}]}]}"> </div> <section class="score-stripe default" style="background-color: #F2F4F5;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class=" page-layout"> <div class="section-hero-block image " style="background-color: #F2F4F5;"> <div class="page-layout"> <img src="/siteassets/images/home/carousel-about-hp01.jpg" /> </div> <div class="page-layout"> <div class="score-section-hero"> <h2> A little about our health plan </h2> <div class="score-hero-body rich-text"> <div class="rich-text"><p>Cook Children's Health Plan has been serving the Tarrant Service Area Medicaid and CHIP families since 2000, which includes Members across Wise, Denton, Parker, Tarrant, Hood and Johnson counties. We ensure Members receive the physical and behavioral health, pharmacy and social support services you need, when and where you need them.</p> <p>We are affiliated with Cook Children's Health Care System, an integrated pediatric delivery system that has over a century of service to North Texas Residents.</p></div> </div> <div class="score-call-to-action"> <div class=" page-layout"> <a class="score-button GTMBUTTON secondary" target="_self" rel="" title="Find Care" href="/provider-search/" > Find Care <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="score-stripe mt-6 section-block left-align" style="background-color: #005CB9; color: #FFFFFF;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div id="choose" aria-label="Page Section" tabindex=0 class="section-header"> <H2 class=""> Choose your health progam </H2> </div> <div class="content-area"> <div class=" page-layout"> <div class="rich-text "> <div class="rich-text"><p style="padding-left: 1.25rem;">The CHIP, CHIP Perinatal, STAR, and STAR Kids programs allow you to choose doctors, clinics, hospitals and specialty services. Find the plan that’s right for your family.</p></div> </div> </div><div class=" w-6col"> <div class="rich-text "> <div class="rich-text"><div class="choosePlan"> <h3 style="text-align: center;">CHIP</h3> <p style="text-align: center;">The Children’s Health Insurance Program (CHIP) offers low-cost healthcare for children ages 18 and under who are not eligible for Medicaid and don’t have health coverage.</p> <p style="text-align: center;"><a class="btn btn-activity score-button secondary" title="CHIP" href="/members/chip/">Learn more</a></p> </div></div> </div> </div><div class=" w-6col"> <div class="rich-text "> <div class="rich-text"><div class="choosePlan"> <h3 style="text-align: center;">CHIP Perinatal</h3> <p style="text-align: center;">CHIP perinatal services offer health care benefits to unborn children of pregnant women.</p> <p style="text-align: center;"><a class="btn btn-activity score-button secondary" title="CHIP Perinatal" href="https://www.cookchp.org/members/pregnant/chip-perinate/">Learn more</a></p> </div></div> </div> </div><div class=" w-6col"> <div class="rich-text "> <div class="rich-text"><div class="choosePlan"> <h3 style="text-align: center;">STAR (Medicaid)</h3> <p style="text-align: center;">State of Texas Access Reform (STAR) is a no-cost Medicaid-managed care program for pregnant women, children, and anyone who gets Temporary Assistance for Needy Families (TANF).</p> <p style="text-align: center;"><a class="btn btn-activity score-button secondary" title="STAR" href="/members/star/">Learn more</a></p> </div></div> </div> </div><div class=" w-6col"> <div class="rich-text "> <div class="rich-text"><div class="choosePlan"> <h3 style="text-align: center;">STAR Kids</h3> <p style="text-align: center;">STAR Kids is the first Medicaid-managed care program for children and young adults ages 20 and younger who have disabilities or complex health needs.</p> <p style="text-align: center;"><a class="btn btn-activity score-button secondary" title="STAR Kids" href="https://www.cookchp.org/members/star-kids/">Learn more</a></p> </div></div> </div> </div> </div> </div> </div> </section> <div class=" mt-6" data-react-component="TabbedBlock" data-props="{"title":"Value added services","link":{"name":null,"value":""},"tabs":[{"tabName":"Help with rides","tabText":"Set up free rides to important places like the doctor’s office for check-ups, the grocery store to buy food and supplies, or job interviews that can help you get a new job.","tabCTA":[{"label":"Learn more","link":"https://www.cookchp.org/members/value-added-services/","selections":" secondary","target":"_self","buttonClass":"score-button","componentName":"button"}]},{"tabName":"Behavioral health","tabText":"If you need assistance, you can find support for things like therapy, medications, alcohol-related issues and ADHD.","tabCTA":[{"label":"Learn more","link":"https://www.cookchp.org/members/value-added-services/","selections":" secondary","target":"_self","buttonClass":"score-button","componentName":"button"}]},{"tabName":"Pregnant women","tabText":"Enroll in classes and participate actively to earn rewards. These rewards will support you in gaining confidence as a mom.","tabCTA":[{"label":"Learn more","link":"https://www.cookchp.org/members/value-added-services/","selections":" secondary","target":"_self","buttonClass":"score-button","componentName":"button"}]},{"tabName":"Gift programs","tabText":"By attending regular checkups, you can earn rewards for things like school supplies, utilities, dental care, vaccinations, and essential items for babies.","tabCTA":[{"label":"Learn more","link":"https://www.cookchp.org/members/value-added-services/","selections":" secondary","target":"_self","buttonClass":"score-button","componentName":"button"}]},{"tabName":"Physicals","tabText":"Kids aged 3 to 18 can get free school and sports physicals. These checkups help make sure they’re healthy and ready for activities like sports, dance or even just playing outside!","tabCTA":[{"label":"Learn more","link":"https://www.cookchp.org/members/value-added-services/","selections":" secondary","target":"_self","buttonClass":"score-button","componentName":"button"}]}]}"> </div> <div class=" mb-6" data-react-component="Accolades" data-props="{"title":"Proudly serving over 180,000 Members","images":[{"contentType":"Image","imageSrc":"/siteassets/images/home/bubble-providers01.png","altText":"bubble providers01"},{"contentType":"Image","imageSrc":"/siteassets/images/home/bubble-specialties.png","altText":"bubble specialties"},{"contentType":"Image","imageSrc":"/siteassets/images/home/bubble-hospitals.png","altText":"bubble hospitals"}],"card":{"image":{"contentType":"Image","imageSrc":"/siteassets/images/home/photo-cchp01.jpg","altText":"photo cchp01"},"title":"Not sure if you qualify?","desc":"\u003cp\u003eClick here to find out! \u0026nbsp;\u003c/p\u003e","link":"https://www.cookchp.org/join/how-to-apply/","ariaLinkText":"Not sure if you qualify?","openInNewWindow":false,"button":null},"cta":[]}"> </div> <section class="score-stripe mt-6" style="background-color: #F2F4F5;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class=" page-layout"> <div class="section-hero-block image mt-4 right" style="background-color: #FFFFFF;"> <div class="page-layout"> <img src="/siteassets/images/home/contact-cchp-contact01.jpg" /> </div> <div class="page-layout"> <div class="score-section-hero"> <h2> Important Contact Information </h2> <div class="score-hero-body rich-text"> <div class="rich-text"><p>If you have any questions or concerns, our Member Experience team is readily available to assist you at <a title="1-800-964-2247" href="tel:+1-800-964-2247">1-800-964-2247</a> (TTY/TDD for hearing impaired: <a title="7-1-1" href="tel:7-1-1">7-1-1</a> or <a title="+1-800-735-2988" href="tel:1-800-735-2988">1-800-735-2988</a>) Monday through Friday, 8AM - 5PM. We have staff that speaks English and Spanish. If you call us after hours or on the weekends, please leave us a voicemail and we will follow up with you within 1 business day.</p> <p>If you are having an emergency, please contact 9-1-1.</p> <p>Service coordination is available for our STAR Kids members. To learn more about service coordination, please visit our <a title="Service Coordination Programs" href="/members/service-coordination-programs/">Service Coordination Programs</a> page.</p> <p>For other important contacts, please look through our list below that covers contacts for dental, vision, pharmacy, and more.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion mt-4" id="22e01176-b183-49c1-9861-29f13784a958"> <div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="af7689b0-d626-457f-837d-6533aea0749c-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#af7689b0-d626-457f-837d-6533aea0749c-panel" aria-expanded="false" aria-controls="af7689b0-d626-457f-837d-6533aea0749c-panel"> Dental, vision, pharmacy and more </button> </h3> </div> <div id="af7689b0-d626-457f-837d-6533aea0749c-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><h3>24/7 Nurse Hotline</h3> <p><strong>Cook Children's Health Plan's Nurse Advice line is available to answer your health questions 24 hours a day, 7 days a week at no cost to you.</strong></p> <p>Our Nurse Advice Line staff can help you decide what kind of care to seek. You might be able to treat the condition at home, you might need to see your doctor, or you might need to get urgent or immediate care. The nurse line is staffed with registered nurses that understand pediatric care. The Nurse Advice Line staff speaks English and Spanish. If you speak another language and need an interpreter, just let them know and they will connect you with someone that speaks your language.</p> <p>The Nurse Advice Line can help:</p> <ul> <li>Answer medical questions</li> <li>Provide care advice and help you determine if you need help right away.</li> <li>With medical conditions such as diabetes or asthma.</li> <li>If you don't know how much medicine to give your child</li> </ul> <p>If you have a life-threatening medical emergency, call 911.</p> <ul> <li>Toll Free: <a title="1-833-926-2408" href="tel:+1-833-926-2408">1-833-926-2408</a></li> <li>TTY/TDD (hearing impaired): <a title="1-844-514-3774" href="tel:+1-844-514-3774">1-844-514-3774</a></li> </ul> <h3>Pharmacy Benefits Manager - Navitus</h3> <p>Navitus Health Solutions works as our pharmacy benefits manager. You can find a pharmacy directory, formulary (list of medicines), and more through their page. Please visit our <a title="Members Pharmacy" href="/members/pharmacy/">Members Pharmacy</a> page for more information.</p> <h3>Non-emergency Medical Transportation - Access2Care</h3> <p>If you need non-emergency transportation to your health care appointments, Access2Care can help arrange those services for you. They have bilingual staff that speak English and Spanish and interpreter services for other languages free of charge. Access2Care is available 24 hours a day, seven days a week. Members need to call at least 2 business days before their appointment.</p> <ul> <li>Toll Free: <a title="1-844-572-8195" href="tel:+1-844-572-8195">1-844-572-8195</a> Access2Care is available 24 hours a day, seven days a week.</li> <li>TTY: <a title="7-1-1" href="tel:7-1-1">7-1-1</a> or <a href="tel:+1-800-735-2988">1-800-735-2988</a></li> <li>Where's My Ride: <a title="1-844-572-8195" href="tel:+1-844-572-8195">1-844-572-8195</a></li> <li>Website: <a href="https://www.access2care.net/" target="_blank" rel="noopener">Access2Care</a></li> </ul> <h3>Vision Services - National Vision Administrators (NVA)</h3> <p>Members can get a vision exam and one pair of lenses and a frame once every 12 months. You do not need a referral from your child's Primary Care Provider to see the eye doctor. Your child can get eye care from any NVA vision provider.</p> <p>Members can call National Vision Administrators, LLC. (NVA) for vision services.</p> <ul> <li>Toll-Free: <a title="1-877-236-0661" href="tel:+1-877-236-0661">1-877-236-0661</a></li> <li>TTY/TDD (hearing impaired): <a class="GTMPHONE" title="1-888-820-2990" href="tel:+1-888-820-2990">1-888-820-2990</a></li> <li>Member website: <a title="https://www.e-nva.com/nva/content/home/js-cc-hp-welcome.xhtml" href="https://www.e-nva.com/nva/content/home/js-cc-hp-welcome.xhtml" target="_blank" rel="noopener">National Vision Adminstrators</a></li> <li>To find a Provider <a title="https://www.e-nva.com/nva/content/tourist/js-fp-entry-star-page.xhtml" href="https://www.e-nva.com/nva/content/tourist/js-fp-entry-star-page.xhtml" target="_blank" rel="noopener">click here</a></li> </ul> <h3>Dental Managed Care Plans</h3> <p>There are three dental plans that service children on CHIP or Medicaid. Your dental plan includes statewide coverage and great benefits for you or your child. Among the care that is covered is:</p> <ul> <li>Basic care like check-ups, cleanings and X-rays</li> <li>Preventive care like fluoride treatments and sealants</li> <li>Other teeth problems like fillings, crowns, root canals and tooth removal</li> </ul> <h4>DentaQuest</h4> <ul> <li>Toll-Free: 1-800-508-6775</li> <li>TTY/TDD (hearing impaired): <a class="GTMPHONE" title="7-1-1" href="tel:7-1-1">7-1-1</a></li> <li>Website: <a title="http://www.dentaquest.com/state-plans/regions/texas/members/" href="http://www.dentaquest.com/state-plans/regions/texas/members/" target="_blank" rel="noopener">DentaQuest</a></li> </ul> <h4>MCNA</h4> <ul> <li>Toll-free: 1-800-691-6262</li> <li>TTY/TDD (hearing impaired): 1-800-955-8771</li> <li>Website: <a title="http://www.mcnatx.net" href="https://www.mcnatx.net/" target="_blank" rel="noopener">MCNA</a></li> </ul> <h4>United Health Care Dental</h4> <ul> <li>Toll-free: <a title="1-877-901-7321" href="tel:+1-877-901-7321">1-877-901-7321</a></li> <li>TTY/TDD (hearing impaired): <a class="GTMPHONE" title="7-1-1" href="tel:7-1-1">7-1-1</a></li> <li>Website: <a title="https://dentaltx.uhc.com/content/texas-medicaid/en/homepage.html" href="https://dentaltx.uhc.com/content/texas-medicaid/en/homepage.html" target="_blank" rel="noopener">UHC</a></li> </ul> <h4>Dental Value Add for pregnant women</h4> <p>Cook Children's Health Plan offers Up to $250 for basic and major dental services for CHIP Perinate members enrolled in the Cook Children's Health Plan's Baby Steps Program.</p> <p>Liberty Dental:</p> <ul> <li>Toll-Free: 1-888-902-0349</li> <li>TTY/TDD: 1-866-222-4306</li> <li>Website: <a class="GTMLINK" title="https://client.libertydentalplan.com/cookchp" href="https://client.libertydentalplan.com/cookchp" target="_blank" rel="noopener">Liberty Dental</a></li> </ul></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="789c7b8a-7178-4481-8e14-8a16c523ade0-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#789c7b8a-7178-4481-8e14-8a16c523ade0-panel" aria-expanded="false" aria-controls="789c7b8a-7178-4481-8e14-8a16c523ade0-panel"> Behavioral health crisis </button> </h3> </div> <div id="789c7b8a-7178-4481-8e14-8a16c523ade0-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>If you are experiencing a life-threatening emergency, please contact <strong>9-1-1</strong>.</p> <p>If you are experiencing a behavioral health crisis, you can call our Behavioral Health Crisis Line at <a title="Behavioral Health Crisis Line 833-391-3733" href="tel:1-833-391-3733">1-833-391-3733</a>, this hotline is available 24 hours a day 7 days a week 365 days a year. The Behavioral Health Service Hotline has staff that are bilingual in English and Spanish (prevalent languages) and also offers interpreter services for other languages free of charge.</p> <p>Service coordination is available for our STAR Kids members. To learn more about service coordination, please visit our <a href="/members/service-coordination-programs/">Service Coordination Programs</a> page.</p> <p>Members can self refer and do not need a referral to obtain substance abuse services. If you need assistance locating substance use services in your area, please contact our member services at <a title="1-800-964-2247" href="tel:1-800-964-2247">1-800-964-2247</a> Monday through Friday, 8AM - 5PM, and they can assist with locating a provider.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="19ea0a5f-231e-4add-89af-21a951e78ff8-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#19ea0a5f-231e-4add-89af-21a951e78ff8-panel" aria-expanded="false" aria-controls="19ea0a5f-231e-4add-89af-21a951e78ff8-panel"> Service coordination </button> </h3> </div> <div id="19ea0a5f-231e-4add-89af-21a951e78ff8-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>You do not need to have a referral from your doctor to join. If you qualify for any of these programs, you can call us at <a title="1-800-964-2247" href="tel:1-800-964-2247">1-800-964-2247</a> Monday through Friday from 8:00 am to 5:00 p.m. local time. Members that are eligible for any of these programs that require contact between them and Cook Children's Health Plan staff will receive the following information:</p> <ul> <li>How they became eligible for the program</li> <li>How to use program services</li> <li>How to opt in or out of the program</li> </ul> <p>Service Coordination Program outreach and ongoing management for our members will be made by phone. All calls are live between Service Coordinators and the member. If you do not want to join any of these programs, you can opt out at any time by calling the same number. This means that we will take you out of the program but it will not affect your benefits.</p> <p>To learn more, please visit our <a href="/members/service-coordination-programs/">Service Coordination Programs</a> page.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="ae204f86-8146-4d8e-8463-a7030f9f9847-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#ae204f86-8146-4d8e-8463-a7030f9f9847-panel" aria-expanded="false" aria-controls="ae204f86-8146-4d8e-8463-a7030f9f9847-panel"> For Providers </button> </h3> </div> <div id="ae204f86-8146-4d8e-8463-a7030f9f9847-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Providers can contact our Provider Support Services line at <a href="tel:1-888-243-3312" target="_self" aria-label="1-888-243-3312">1-888-243-3312</a>, Monday through Friday from 8AM - 5PM, for assistance with verifying member eligibility, claim status, and more.</p> <p>Providers can also visit our <a title="For Providers page" href="/providers/">Providers page</a> or log into our <a title="Provider Portal" href="https://epiccarelink.cookchp.org/LinkHealthPlan/common/epic_login.asp" target="_blank" rel="noopener">Provider Portal</a> for more information.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="bdca53e4-0562-48bf-a315-e57a5b8cec82-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#bdca53e4-0562-48bf-a315-e57a5b8cec82-panel" aria-expanded="false" aria-controls="bdca53e4-0562-48bf-a315-e57a5b8cec82-panel"> CHIP, STAR and STAR Kids program help line (Enrollment broker) </button> </h3> </div> <div id="bdca53e4-0562-48bf-a315-e57a5b8cec82-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>To join Cook Children's Health Plan, call the enrollment broker at <a title="800-964-2777" href="tel:1-800-964-2777">1-800-964-2777</a> (TTY: <a title="7-1-1" href="tel:711">7-1-1</a>) for STAR (Medicaid) and CHIP or <a title="877-782-6440" href="tel:1-877-782-6440">1-877-782-6440</a> (TTY: <a title="7-1-1" href="tel:711">7-1-1</a>) for STAR Kids. To apply or to check application status you can visit <a title="yourtexasbenefits.com" href="https://www.yourtexasbenefits.com/Learn/Home">yourtexasbenefits.com</a>.</p> <p>The enrollment broker is available 8 a.m.-6 p.m., Mon-Fri.</p> <p>You also have the option to leave a voicemail on the weekends and after hours to receive a callback on the next business day.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="79c82444-f8b9-4771-8e16-8b413ebab3d6-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#79c82444-f8b9-4771-8e16-8b413ebab3d6-panel" aria-expanded="false" aria-controls="79c82444-f8b9-4771-8e16-8b413ebab3d6-panel"> External medical review and state fair hearing </button> </h3> </div> <div id="79c82444-f8b9-4771-8e16-8b413ebab3d6-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Upon Member request, following the internal appeal, the EMR process will be conducted by a separate entity, Independent Review Organization (IRO). The IRO is contracted by HHSC to complete an independent review of the healthcare services that were denied by Cook Children's Health Plan. The IRO will decide whether the health plan original adverse benefit determination must be reversed or affirmed</p> <p>To learn more about the Member's External Medical Review/State Fair Hearing process and/or request assistance, the Member or Member's Representative can contact Cook Children's Health Plan at:</p> <ul> <li>Toll Free: <a title="1-800-964-2247" href="tel:+1-800-964-2247">1-800-964-2247</a></li> <li>Toll Free TTY/TDD: <a title="1-800-735-2988" href="tel:+1-800-735-2988">1-800-735-2988</a></li> <li>Email: <a title="CCHPDenialAndAppeal@cookchildrens.org" href="mailto:CCHPDenialAndAppeal@cookchildrens.org">CCHPDenialAndAppeal@cookchildrens.org</a></li> </ul> <p>Member advocates are available to help you file an appeal. Please email <a title="CCHPMemberAdvocate@cookchildrens.org" href="mailto:CCHPMemberAdvocate@cookchildrens.org">CCHPMemberAdvocate@cookchildrens.org</a> or call <a title="1-800-964-2247" href="tel:+1-800-964-2247">1-800-964-2247</a> to reach a Member Advocate.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="score-stripe mt-4 section-block" style="background-color: #005CB9; color: #FFFFFF;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div aria-label="Page Section" tabindex=0 class="section-header"> <H2 class=""> Need help? 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