</ iframe > </noscript> <!-- End Google Tag Manager (noscript) --> <section class="small banner-non-dismissible " style="background-color: #E04C9B; color: #FFFFFF;" data-name="Alert-" data-value="2a44d779-7ed2-4579-a058-c26c4184ee8d" data-exp="7"> <div class="container"> <div class="rich-text"><p style="color: #f8f6f6;"><img style="float: left; max-width: 35px;" src="/siteassets/images/icons/icon-megaphone-white-01.png" alt="icon-megaphone-white-01.png" width="50" height="53"> As of March 1, 2024 Texas Health and Human Services (HHSC) has extended its postpartum Medicaid and CHIP coverage from 2 to 12 months of benefits for eligible women. <a title="postpartum medicaid chip" href="https://www.hhs.texas.gov/sites/default/files/documents/24D0189-postpartum-medicaid-chip-flyer.pdf" target="_blank" rel="noopener">Learn more with this link</a></p></div> </div> </section> <header class="header " style="" data-react-component="HeaderNavigation" data-props="{"siteName":"Cook Children\u0027s 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We can also help you if you need assistance in understanding or reading any of our handbooks or directories. Please let us know if you require any of our materials in larger print, Braille, or audio. Cook Children’s offers interpreter services at no cost to you if the provider does not have someone to interpret for you. Call our Member Services Department at 1-800-964-2247 (TTY/TDD for hearing impaired: 7-1-1 or 1-800-735-2988) to schedule an interpreter and we will let your provider know who that person will be. Our website also contains several <a class="GTMLINK" style="text-decoration: none;" title="Resources for members" href="/members/">different resources for our members</a>.</p> <p><a class="score-button primary" href="/join/about-us/">Learn more about us</a></p></div> </div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="container mb-14 "> <div class="score-column2 equal"> <div class="score-left"> <div> <div class="rich-text "> <div class="rich-text"><h4>We proudly serve over 180,000 Members.</h4> <p>Cook Children's Health Plan provides health coverage for:</p> <p><a href="/members/chip/">CHIP</a> | <a href="/members/pregnant/chip-perinate/">CHIP Perinatal</a> | <a href="/members/star/">STAR</a> | <a href="/members/star-kids/">STAR Kids</a></p> <p> </p> <p>The <a class="GTMLINK" style="text-decoration: none;" title="CHIP" href="/members/chip/">CHIP</a>, <a class="GTMLINK" style="text-decoration: none;" title="STAR" href="/members/star/">STAR</a>, and <a class="GTMLINK" style="text-decoration: none;" title="STAR Kids program" href="/members/star-kids/">STAR Kids</a> programs allow you to choose from many doctors, clinics, hospitals, and specialty services. In our network, we currently have:</p> <ul> <li>1,455+ Primary Care Providers</li> <li>2,550+ Specialists</li> <li>55 Hospitals</li> </ul></div> </div> </div> </div> <div class="score-right"> <div> <div class="score-image-wrapper "> <img src="/siteassets/images/carousel/carousel-providers03.jpg" alt="" /> </div></div> </div> </div> </div> </div><div class=" page-layout"> <div class="container mb-14 "> <div class="score-column2 equal"> <div class="score-left"> <div> <div class="youtube-wrapper "> <div class="youtube score-video score-youtube-video" tabindex="0"> <span class="youtube-video-title">Lifting Up Hearts and Hope | Cook Children’s Health Plan</span> <img class="youtube-thumbnail" src="https://img.youtube.com/vi/ojJkzeuLJiI/maxresdefault.jpg" /> <div class="youtube-iframe" id="ytplayer-ojJkzeuLJiI" data-id="ojJkzeuLJiI"></div> </div> </div> </div> </div> <div class="score-right"> <div> <div class="rich-text "> <div class="rich-text"><h4>Lifting Up Hearts and Hope</h4> <p>For Bryce’s family, Cook Children’s Health Plan offers so much more than a helping hand. They help coordinate health care services, give support and can bring life-changing results. The Medically Dependent Children Program (MDCP) aims to help families in need and to keep children at home with their loved ones. Through Cook Children's Health Plan, Bryce is able to spend his time with the people he needs most, his family.</p> <p><a class="score-button primary" title="How to Apply" href="/join/how-to-apply/">Learn how to become a member</a></p> <p> </p> <p> </p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <div class="" data-react-component="Awards" data-props="{"title":"Our service area","text":"We proudly serve members across Wise, Denton, Parker, Tarrant, Hood, and Johnson counties.","button":{"label":"Find Care","link":"https://www.cookchp.org/provider-search/","selections":" primary","target":"_self","buttonClass":"score-button","componentName":"button"},"image":{"contentType":"Image","imageSrc":"/siteassets/images/cook_sept22_688560_2.png","altText":"Cook Sept22 688560 2"},"backgroundColor":"#005CB9"}"> </div> <section class="score-stripe mt-0" style="background-color: #FFFFFF; color: #000000;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class=" page-layout"> <div class="rich-text "> <div class="rich-text"><p style="text-align: center;"> </p> <h2 style="text-align: center; padding: 0;">Programs for the entire family</h2></div> </div> </div> </div> </div> </div> </section> <section class="score-stripe mt-0 mb-8 section-card-block" style="background-color: #FFFFFF; color: #000000;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class=" page-layout"> <div class="score-highlight grey icon-card "> <div class="caption"> <H2 class=""> STAR </H2> <div class="score-highlight-body"> <div class="rich-text"><p>State of Texas Access Reform (STAR) is a no-cost Medicaid-managed care program for pregnant women, children, and anyone who gets Temporary Assistance for Needy Families (TANF).</p></div> </div> <div class="score-call-to-action"> <div class="score-highlight-flex"> <a class="score-button GTMBUTTON link" target="_self" rel="" title="Learn more" href="/members/star/" > Learn more <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-highlight grey icon-card "> <div class="caption"> <H2 class=""> CHIP </H2> <div class="score-highlight-body"> <div class="rich-text"><p>The Children’s Health Insurance Program (CHIP) offers low-cost healthcare for children ages 18 and under who are not eligible for Medicaid and don’t have health coverage.</p></div> </div> <div class="score-call-to-action"> <div class="score-highlight-flex"> <a class="score-button GTMBUTTON link" target="_self" rel="" title="Learn more" href="/members/chip/" > Learn more <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-highlight grey icon-card "> <div class="caption"> <H2 class=""> CHIP Perinate </H2> <div class="score-highlight-body"> <div class="rich-text"><p>CHIP perinatal services offer health care benefits to unborn children of pregnant women.</p></div> </div> <div class="score-call-to-action"> <div class="score-highlight-flex"> <a class="score-button GTMBUTTON link" target="_self" rel="" title="Learn more" href="/members/pregnant/chip-perinate/" > Learn more <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-highlight grey icon-card "> <div class="caption"> <H2 class=""> STAR Kids </H2> <div class="score-highlight-body"> <div class="rich-text"><p>STAR Kids is the first Medicaid-managed care program for children and young adults ages 20 and younger who have disabilities or complex health needs.</p></div> </div> <div class="score-call-to-action"> <div class="score-highlight-flex"> <a class="score-button GTMBUTTON link" target="_self" rel="" title="Learn more" href="/members/star-kids/" > Learn more <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="score-stripe mt-0 section-card-block" style="background-color: #F2F4F5;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div aria-label="Page Section" tabindex=0 class="section-header"> <H2 class=""> Latest News for Cook Children's Health Plan </H2> </div> <div class="content-area"> <div class=" page-layout"> <div class="media-card-wrapper pb-12"> <a href="/siteassets/documents/pdfs/member-newsletters/member-newsletter_cchp_mbrnl_eng.pdf" aria-label="CCHP Newsletter" class="media-card" target="_self"> <div class="image-wrapper"> <img src="/siteassets/images/pexels-olly-935759.jpg" alt="" /> </div> <div class="media-card-text"> <h4>Member Newsletter: Summer 2024</h4> <div class="rich-text"><p>Get caught up on all of the latest Cook Children's Health Plan news!</p></div> </div> </a> <div class="media-card-cta"> <div> <a class="score-button GTMBUTTON link" target="_self" rel="" title="Read the latest news" href="/siteassets/documents/pdfs/member-newsletters/member-newsletter_cchp_mbrnl_eng.pdf" > Read the latest news <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> </div> </div> </div></div><div class=" page-layout"> <div class="media-card-wrapper pb-12"> <a href="/siteassets/images/flyers/mental-health-in-garden-flyer-wip_002.png" aria-label="Nurtured by Nature Info" class="media-card" target="_self"> <div class="image-wrapper"> <img src="/siteassets/images/pexels-nataliya-vaitkevich-4452209.jpg" alt="" /> </div> <div class="media-card-text"> <h4>Nurtured by Nature</h4> <div class="rich-text"><p>Join us for a mental wellness day for families at the Fort Worth Botanic Gardens!</p></div> </div> </a> <div class="media-card-cta"> <div> <a class="score-button GTMBUTTON link" target="_self" rel="" title="Learn how you can join" href="/siteassets/images/flyers/mental-health-in-garden-flyer-wip_002.png" > Learn how you can join <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> </div> </div> </div></div><div class=" page-layout"> <div class="media-card-wrapper pb-12"> <a href="/siteassets/images/flyers/phe-0523_cchp_coverage-ended_001.png" aria-label="Medicaid Renewal Info" class="media-card" target="_self"> <div class="image-wrapper"> <img src="/siteassets/images/pexels-shvets-production-8415842.jpg" alt="" /> </div> <div class="media-card-text"> <h4>Know Your Renewal Date</h4> <div class="rich-text"><p>Continuous Medicaid coverage ended on March 31, 2023. To Ensure coverage continues if you’re eligible, report changes through actions you can take now! </p></div> </div> </a> <div class="media-card-cta"> <div> <a class="score-button GTMBUTTON link" target="_self" rel="" title="Find out how to renew coverage" href="/siteassets/images/flyers/phe-0523_cchp_coverage-ended_001.png" > Find out how to renew coverage <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> </div> </div> </div></div> </div> </div> </div> </section> <section class="score-stripe mt-0 section-block" style="background-color: #2FB88A; color: #FFFFFF;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class=" w-full"> <div class="rich-text mb--2"> <div class="rich-text"><h2 style="padding-right: 0px; text-align: center;">What can you find on the MyCookChildren's Member Portal?</h2> <p> </p></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/cc_icon_resources.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">Coverage details</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/icons/members/icon_other_benefits.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">Insurance ID cards</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/icons/members/icon_family_planning.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">Claim status</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/icons/members/icon_find_doctor.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">Finding a provider</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/icons/members/icon_health_topics.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">View OHI (other health insurance) on file</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/cc_icon_amwell2.png" alt="cc_icon_renewing.png" width="315" height="209"></h5> <h5 style="text-align: center;">Pharmacy benefits information</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/cc_icon_classes.png" alt="icon classes" width="315" height="210"></h5> <h5 style="text-align: center;">Member Co-pays (if applicable)</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/cc_icon_fair_hearing.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">Obtain language assistance</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/icons/members/icon_who_can_apply.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">View referrals</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/cc_icon_extra_benefits.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">Value Added Services forms</h5></div> </div> </div><div class=" w-3col"> <div class="rich-text "> <div class="rich-text"><h5><img style="border: 1px solid #147b94; border-radius: 10px; display: block; margin-left: auto; margin-right: auto;" src="/siteassets/images/icons/members/icon_questions.png" alt="cc_icon_renewing.png" width="315" height="210"></h5> <h5 style="text-align: center;">Messaging</h5></div> </div> </div><div class=" w-full"> <div class="rich-text "> <div class="rich-text"><div style="width: 100%; padding-top: 2rem;"> <h5 style="text-align: center;">Of course, one of the best things about MyCookChildren's is convenience, you can access it anywhere and any time!</h5> <p style="text-align: center; width: 100%;"><a class="score-button primary white" style="width: 40%;" title="MyCookChildren's Portal Link" href="https://mycookchildrens.cookchp.org/MyChartHealthPlan/Authentication/Login" target="_blank" rel="noopener">Click here to sign in</a></p> <p style="text-align: center;"> </p> </div></div> </div> </div> </div> </div> </div> </section> <section class="score-stripe mb-14 mt-4 section-block" style=" color: #000000;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div aria-label="Page Section" tabindex=0 class="section-header"> <H1 class=""> How can we help? </H1> </div> <div class="content-area"> <div class=" page-layout"> <div class="container "> <div class="score-column2 equal"> <div class="score-left"> <div> <div class="rich-text mb--4"> <div class="rich-text"><h5><img style="border: 1px solid #147b94;" src="/siteassets/images/cc_icon_renewing.png" alt="" width="1200" height="800"></h5> <h5>Renewing Coverage</h5></div> </div> </div><div> <div class="cta-buttons-block section-container " data-react-component="InformationalCTA" data-props="{"title":null,"mainSubtitle":null,"mainDescription":null,"mainCTAButton":{"label":"Select an Option...","showLabel":true,"defaultValue":"Please select...","options":[{"name":"Application Renewal Assistance","value":"https://www.cookchp.org/join/how-to-apply/application-assistance/","isExternalLink":false,"target":null},{"name":"How to Apply For/Renew Coverage","value":"https://www.cookchp.org/join/how-to-apply/","isExternalLink":false,"target":null},{"name":"Renewal Flyer","value":"https://www.cookchp.org/members/member-news/","isExternalLink":false,"target":null}],"classes":"task","componentName":"DropdownSelectV2"},"isTwoColumnLayout":false,"secondarySubtitle":null,"secondaryDescription":null,"secondaryCTAButton":null,"optionalLinks":[],"backgroundColor":null,"componentName":"InfoCTA","textColor":null,"hasLinks":false}"> </div></div> </div> <div class="score-right"> <div> <div class="rich-text mb--4"> <div class="rich-text"><h5><img style="border: 1px solid #147b94;" src="/siteassets/images/cc_icon_extra_benefits.png" alt="" width="1200" height="800"></h5> <h5>Value Added Services</h5></div> </div> </div><div> <div class="cta-buttons-block section-container " data-react-component="InformationalCTA" data-props="{"title":null,"mainSubtitle":null,"mainDescription":null,"mainCTAButton":{"label":"Select an Option...","showLabel":true,"defaultValue":"Please select...","options":[{"name":"CHIP Value Added Services","value":"https://www.cookchp.org/members/value-added-services/CHIP-VAS-Benefits/","isExternalLink":false,"target":null},{"name":"STAR Value Added Services","value":"https://www.cookchp.org/members/value-added-services/STAR-VAS-Benefits/","isExternalLink":false,"target":null},{"name":"STAR Kids Value Added Services","value":"https://www.cookchp.org/members/value-added-services/STAR-Kids-VAS-Benefits/","isExternalLink":false,"target":null},{"name":"CHIP Perinate Value Added Services","value":"https://www.cookchp.org/members/value-added-services/Chip-Perinate-VAS-Benefits/","isExternalLink":false,"target":null}],"classes":"task","componentName":"DropdownSelectV2"},"isTwoColumnLayout":false,"secondarySubtitle":null,"secondaryDescription":null,"secondaryCTAButton":null,"optionalLinks":[],"backgroundColor":null,"componentName":"InfoCTA","textColor":null,"hasLinks":false}"> </div></div> </div> </div> </div> </div><div class=" page-layout"> <div class="container "> <div class="score-column3 equal"> <div class="score-left"> <div> <div class="rich-text mb--4"> <div class="rich-text"><h5><img style="border: 1px solid #147b94;" src="/siteassets/images/cc_icon_fraud.png" alt="" width="1200" height="800"></h5> <h5>Reporting Fraud, Waste, & Abuse</h5></div> </div> </div><div> <div class="cta-buttons-block section-container " data-react-component="InformationalCTA" data-props="{"title":null,"mainSubtitle":null,"mainDescription":null,"mainCTAButton":{"label":"Select an Option...","showLabel":true,"defaultValue":"Please select...","options":[{"name":"File a report","value":"https://oig.hhs.texas.gov/report-fraud-waste-or-abuse","isExternalLink":true,"target":"_blank"}],"classes":"task","componentName":"DropdownSelectV2"},"isTwoColumnLayout":false,"secondarySubtitle":null,"secondaryDescription":null,"secondaryCTAButton":null,"optionalLinks":[],"backgroundColor":null,"componentName":"InfoCTA","textColor":null,"hasLinks":false}"> </div></div> </div> <div class="score-center"> <div> <div class="rich-text mb--4"> <div class="rich-text"><h5><img style="border: 1px solid #147b94;" src="/siteassets/images/cc_icon_fair_hearing.png" alt="" width="1200" height="800"></h5> <h5>State Fair Hearing</h5></div> </div> </div><div> <div class="cta-buttons-block section-container " data-react-component="InformationalCTA" data-props="{"title":null,"mainSubtitle":null,"mainDescription":null,"mainCTAButton":{"label":"Select an Option...","showLabel":true,"defaultValue":"Please select...","options":[{"name":"For STAR Members","value":"https://www.cookchp.org/siteassets/documents/pdfs/member-handbooks/2024/sept2024/cchp-star-handbook-082024-eng.pdf#page=59","isExternalLink":false,"target":"_blank"},{"name":"For STAR Kids Members","value":"https://www.cookchp.org/siteassets/documents/pdfs/member-handbooks/2024/sept2024/cchp-star-kids-handbook-0824-eng.pdf#page=67","isExternalLink":false,"target":"_blank"}],"classes":"task","componentName":"DropdownSelectV2"},"isTwoColumnLayout":false,"secondarySubtitle":null,"secondaryDescription":null,"secondaryCTAButton":null,"optionalLinks":[],"backgroundColor":null,"componentName":"InfoCTA","textColor":null,"hasLinks":false}"> </div></div> </div> <div class="score-right"> <div> <div class="rich-text mb--4"> <div class="rich-text"><h5><img style="border: 1px solid #147b94;" src="/siteassets/images/cc_icon_resources.png" alt="" width="1200" height="800"></h5> <h5>Resources</h5></div> </div> </div><div> <div class="cta-buttons-block section-container " data-react-component="InformationalCTA" data-props="{"title":null,"mainSubtitle":null,"mainDescription":null,"mainCTAButton":{"label":"Select an Option...","showLabel":true,"defaultValue":"Please select...","options":[{"name":"Asthma","value":"https://www.cookchp.org/members/resources/asthma/","isExternalLink":false,"target":null},{"name":"Mental Health","value":"https://www.cookchp.org/members/resources/mental-health/","isExternalLink":false,"target":null},{"name":"Diabetes","value":"https://www.cookchp.org/members/resources/diabetes/","isExternalLink":false,"target":null},{"name":"Pregnancy","value":"https://www.cookchp.org/members/resources/pregnancy/","isExternalLink":false,"target":null},{"name":"Counties we serve","value":"https://www.cookchp.org/members/resources/counties-we-serve/","isExternalLink":false,"target":null},{"name":"Classes \u0026 Events","value":"https://www.cookchp.org/members/resources/classes-and-events/","isExternalLink":false,"target":null},{"name":"Affordable Connectivity Program","value":"https://www.cookchp.org/members/resources/affordable-connectivity-program/","isExternalLink":false,"target":null},{"name":"Behavioral Health Education","value":"https://www.cookchp.org/members/resources/behavioral-health-education/","isExternalLink":false,"target":null}],"classes":"task","componentName":"DropdownSelectV2"},"isTwoColumnLayout":false,"secondarySubtitle":null,"secondaryDescription":null,"secondaryCTAButton":null,"optionalLinks":[],"backgroundColor":null,"componentName":"InfoCTA","textColor":null,"hasLinks":false}"> </div></div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="score-stripe mt-0" style="background-color: #005CB9; color: #FFFFFF;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class=" page-layout"> <div class="rich-text "> <div class="rich-text"><p> </p> <div id="specialAnnouncementsBlock" style="margin-bottom: -40px;"> <h2 style="text-align: center; padding-right: 0;">Important Contact Information</h2> </div></div> </div> </div> </div> </div> </div> </section> <section class="score-stripe mt-0 section-block" style="background-color: #005CB9; color: #FFFFFF;" data-epi-type="content"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class=" w-full"> <div class="rich-text "> <div class="rich-text"><p>If you have any questions or concerns, our Member Experience team is readily available to assist you at <a style="color: #fff;" title="1-800-964-2247" href="tel:1-800-964-2247">1-800-964-2247</a> (TTY/TDD for hearing impaired: <a style="color: #fff;" title="7-1-1" href="tel:7-1-1">7-1-1</a> or <a style="color: #fff;" title="1-800-735-2988" href="tel:1-800-735-2988">1-800-735-2988</a>) Monday through Friday, 8AM - 5PM. We have staff that speaks English and Spanish. If you call us after hours or on the weekends, please leave us a voicemail and we will follow up with you within 1 business day.</p> <p>If you are having an emergency, please contact 9-1-1.</p> <p>Service coordination is available for our STAR Kids members. To learn more about service coordination, please visit our <a style="color: #fff;" href="/members/service-coordination-programs/">Service Coordination Programs</a> page.</p> <p>For other important contacts, please look through our list below that covers contacts for dental, vision, pharmacy, and more.</p></div> </div> </div><div class=" w-full"> <div class="score-accordion mb-6" id="56fe0558-ac19-4268-874f-cb9851885bb1"> <div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="189dc683-5c3d-463b-9e22-0a449410691c-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#189dc683-5c3d-463b-9e22-0a449410691c-panel" aria-expanded="false" aria-controls="189dc683-5c3d-463b-9e22-0a449410691c-panel"> Dental, Vision, Pharmacy, and more </button> </h3> </div> <div id="189dc683-5c3d-463b-9e22-0a449410691c-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><h3>24/7 Nurse Hotline</h3> <p><strong>Cook Children's Health Plan's Nurse Advice line is available to answer your health questions 24 hours a day, 7 days a week at no cost to you.</strong> </p> <p>Our Nurse Advice Line staff can help you decide what kind of care to seek. You might be able to treat the condition at home, you might need to see your doctor, or you might need to get urgent or immediate care. The nurse line is staffed with registered nurses that understand pediatric care. The Nurse Advice Line staff speaks English and Spanish. If you speak another language and need an interpreter, just let them know and they will connect you with someone that speaks your language.</p> <p>The Nurse Advice Line can help:</p> <ul> <li>Answer medical questions</li> <li>Provide care advice and help you determine if you need help right away.</li> <li>With medical conditions such as diabetes or asthma.</li> <li>If you don't know how much medicine to give your child</li> </ul> <p>If you have a life-threatening medical emergency, call 911.</p> <ul> <li>Toll Free: <a class="GTMPHONE" title="1-833-926-2408" href="tel:+1-833-926-2408">1-833-926-2408</a></li> <li>TTY/TDD (hearing impaired): <a class="GTMPHONE" title="1-844-514-3774" href="tel:+1-844-514-3774">1-844-514-3774</a></li> </ul> <p> </p> <h3>Pharmacy Benefits Manager - Navitus</h3> <p>Navitus Health Solutions works as our pharmacy benefits manager. You can find a pharmacy directory, formulary (list of medicines), and more through their page. Please visit our <a title="Members Pharmacy" href="/members/pharmacy/">Members Pharmacy</a> page for more information.</p> <p> </p> <h3>Non-emergency Medical Transportation - Access2Care</h3> <p>If you need non-emergency transportation to your health care appointments, Access2Care can help arrange those services for you. They have bilingual staff that speak English and Spanish and interpreter services for other languages free of charge. Access2Care is available 24 hours a day, seven days a week. Members need to call at least 2 business days before their appointment.</p> <ul> <li>Toll Free: <a title="1-844-572-8195" href="tel:1-844-572-8195">1-844-572-8195</a></li> <li>TTY: <a title="7-1-1" href="tel:7-1-1">7-1-1</a> or <a href="tel:1-800-735-2988">1-800-735-2988</a></li> <li>Where's My Ride: <a title="1-844-572-8195" href="tel:1-844-572-8195">1-844-572-8195</a></li> <li>Website: <a href="https://www.access2care.net/" target="_blank" rel="noopener">Access2Care</a></li> </ul> <p> </p> <h3>Vision Services - National Vision Administrators (NVA)</h3> <p>Members can get a vision exam and one pair of lenses and a frame once every 12 months. You do not need a referral from your child's Primary Care Provider to see the eye doctor. Your child can get eye care from any NVA vision provider.</p> <p>Members can call National Vision Administrators, LLC. (NVA) for vision services.</p> <ul> <li>Toll-Free: <a class="GTMPHONE" title="1-877-236-0661" href="tel:+1-877-236-0661">1-877-236-0661</a></li> <li>TTY/TDD (hearing impaired): <a class="GTMPHONE" title="1-888-820-2990" href="tel:+1-888-820-2990">1-888-820-2990</a></li> <li>Member website: <a class="GTMLINK" title="https://www.e-nva.com/nva/content/home/js-cc-hp-welcome.xhtml" href="https://www.e-nva.com/nva/content/home/js-cc-hp-welcome.xhtml" target="_blank" rel="noopener">National Vision Adminstrators</a></li> <li>To find a Provider <a class="GTMLINK" title="https://www.e-nva.com/nva/content/tourist/js-fp-entry-star-page.xhtml" href="https://www.e-nva.com/nva/content/tourist/js-fp-entry-star-page.xhtml" target="_blank" rel="noopener">click here</a></li> </ul> <p> </p> <h3>Dental Managed Care Plans</h3> <p>There are three dental plans that service children on CHIP or Medicaid. Your dental plan includes statewide coverage and great benefits for you or your child. Among the care that is covered is:</p> <ul> <li>Basic care like check-ups, cleanings and X-rays</li> <li>Preventive care like fluoride treatments and sealants</li> <li>Other teeth problems like fillings, crowns, root canals and tooth removal</li> </ul> <h4>DentaQuest</h4> <ul> <li>Toll-Free: 1-800-508-6775</li> <li>TTY/TDD (hearing impaired): <a class="GTMPHONE" title="7-1-1" href="tel:7-1-1">7-1-1</a></li> <li>Website: <a class="GTMLINK" title="http://www.dentaquest.com/state-plans/regions/texas/members/" href="http://www.dentaquest.com/state-plans/regions/texas/members/" target="_blank" rel="noopener">DentaQuest</a></li> </ul> <h4>MCNA</h4> <ul> <li>Toll-free: 1-800-691-6262</li> <li>TTY/TDD (hearing impaired): 1-800-955-8771</li> <li>Website: <a class="GTMLINK" title="http://www.mcnatx.net" href="https://www.mcnatx.net/" target="_blank" rel="noopener">MCNA</a></li> </ul> <h4>United Health Care Dental</h4> <ul> <li>Toll-free: <a class="GTMPHONE" title="1-877-901-7321" href="tel:+1-877-901-7321">1-877-901-7321</a></li> <li>TTY/TDD (hearing impaired): <a class="GTMPHONE" title="7-1-1" href="tel:7-1-1">7-1-1</a></li> <li>Website: <a class="GTMLINK" title="https://dentaltx.uhc.com/content/texas-medicaid/en/homepage.html" href="https://dentaltx.uhc.com/content/texas-medicaid/en/homepage.html" target="_blank" rel="noopener">UHC</a></li> </ul> <h4>Dental Value Add for pregnant women</h4> <p>Cook Children's Health Plan offers Up to $350 for basic and major dental services for members enrolled in the Cook Children's Health Plan's Baby Steps Program.</p> <p>Liberty Dental:</p> <ul> <li>Toll-Free: 1-888-902-0349</li> <li>TTY/TDD: 1-866-222-4306</li> <li>Website: <a class="GTMLINK" title="https://client.libertydentalplan.com/cookchp" href="https://client.libertydentalplan.com/cookchp" target="_blank" rel="noopener">Liberty Dental</a></li> </ul></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="8faed79d-de51-42df-8f6f-017336e65781-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#8faed79d-de51-42df-8f6f-017336e65781-panel" aria-expanded="false" aria-controls="8faed79d-de51-42df-8f6f-017336e65781-panel"> Behavioral Health Crisis </button> </h3> </div> <div id="8faed79d-de51-42df-8f6f-017336e65781-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>If you are experiencing a life-threatening emergency, please contact <strong>9-1-1</strong>.</p> <p>If you are experiencing a behavioral health crisis, you can call our Behavioral Health Crisis Line at <a class="GTMPHONE" title="Behavioral Health Crisis Line 833-391-3733" href="tel:1-833-391-3733">1-833-391-3733</a>, this hotline is available 24 hours a day 7 days a week 365 days a year. The Behavioral Health Service Hotline has staff that are bilingual in English and Spanish (prevalent languages) and also offers interpreter services for other languages free of charge.</p> <p>Service coordination is available for our STAR Kids members. To learn more about service coordination, please visit our <a href="/members/service-coordination-programs/">Service Coordination Programs</a> page.</p> <p><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">Members can self refer and do not need a referral to obtain substance abuse services</span>. If you need assistance locating substance use services in your area, please contact our member services at <a title="1-800-964-2247" href="tel:1-800-964-2247">1-800-964-2247</a> Monday through Friday, 8AM - 5PM, and they can assist with locating a provider.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="934d3c26-d83d-4203-ab4e-e61bfdecf399-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#934d3c26-d83d-4203-ab4e-e61bfdecf399-panel" aria-expanded="false" aria-controls="934d3c26-d83d-4203-ab4e-e61bfdecf399-panel"> Service Coordination </button> </h3> </div> <div id="934d3c26-d83d-4203-ab4e-e61bfdecf399-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>You do not need to have a referral from your doctor to join. If you qualify for any of these programs, you can call us at <a title="1-800-964-2247" href="tel:1-800-964-2247">1-800-964-2247</a> Monday through Friday from 8:00 am to 5:00 p.m. local time. Members that are eligible for any of these programs that require contact between them and Cook Children’s Health Plan staff will receive the following information:</p> <ul> <li>How they became eligible for the program</li> <li>How to use program services</li> <li>How to opt in or out of the program</li> </ul> <p>Service Coordination Program outreach and ongoing management for our members will be made by phone. All calls are live between Service Coordinators and the member. If you do not want to join any of these programs, you can opt out at any time by calling the same number. This means that we will take you out of the program but it will not affect your benefits.</p> <p>To learn more, please visit our <a href="/members/service-coordination-programs/">Service Coordination Programs</a> page.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="8589b4b9-b54c-4433-8452-a5fa5dd7c68b-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#8589b4b9-b54c-4433-8452-a5fa5dd7c68b-panel" aria-expanded="false" aria-controls="8589b4b9-b54c-4433-8452-a5fa5dd7c68b-panel"> For Providers </button> </h3> </div> <div id="8589b4b9-b54c-4433-8452-a5fa5dd7c68b-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Providers can contact our Provider Support Services line at <a class="GTMFOOTER" href="tel:1-888-243-3312" target="_self" aria-label="1-888-243-3312">1-888-243-3312</a>, Monday through Friday from 8AM - 5PM, for assistance with verifying member eligibility, claim status, and more.</p> <p>Providers can also visit our <a title="For Providers page" href="/providers/">Providers page</a> or log into our <a title="Provider Portal" href="https://epiccarelink.cookchp.org/LinkHealthPlan/common/epic_login.asp" target="_blank" rel="noopener">Provider Portal</a> for more information.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="8e2ea9aa-b63f-47d6-8a3b-9c1a9bf14637-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#8e2ea9aa-b63f-47d6-8a3b-9c1a9bf14637-panel" aria-expanded="false" aria-controls="8e2ea9aa-b63f-47d6-8a3b-9c1a9bf14637-panel"> CHIP, STAR, and STAR Kids Program Help Line (Enrollment Broker) </button> </h3> </div> <div id="8e2ea9aa-b63f-47d6-8a3b-9c1a9bf14637-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>To join Cook Children's Health Plan, you can call the enrollment broker at <strong><a class="link__text--inline" href="tel:1-800-964-2777" data-analytics-name="1-800-964-2777" data-linktype="Regular">1-800-964-2777</a> </strong>(TTY: <a class="link__text--inline" href="tel:711" data-analytics-name="711">7-1-1</a>) for STAR (Medicaid) and CHIP or <a class="link__text--inline" href="tel:1-877-782-6440" data-analytics-name="1-877-782-6440" data-linktype="Regular">1-877-782-6440</a><strong> </strong>(TTY: <a class="link__text--inline" href="tel:711" data-analytics-name="711">7-1-1</a>) for STAR Kids. To apply or to check application status you can visit <a title="Your Texas Benefits" href="https://www.yourtexasbenefits.com/Learn/Home" target="_blank" rel="noopener">yourtexasbenefits.com</a>.</p> <p>The enrollment broker is available from Monday through Friday, 8AM to 6PM.</p> <p>You also have the option to leave a voicemail on the weekends and after hours in order to receive a callback on the next business day.</p></div> </div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="0bf39261-3565-4b12-9f6e-e1b1ad6f42e0-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#0bf39261-3565-4b12-9f6e-e1b1ad6f42e0-panel" aria-expanded="false" aria-controls="0bf39261-3565-4b12-9f6e-e1b1ad6f42e0-panel"> External Medical Review and State Fair Hearing </button> </h3> </div> <div id="0bf39261-3565-4b12-9f6e-e1b1ad6f42e0-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Upon Member request, following the internal appeal, the EMR process will be conducted by a separate entity, Independent Review Organization (IRO). The IRO is contracted by HHSC to complete an independent review of the healthcare services that were denied by Cook Children's Health Plan. The IRO will decide whether the health plan original adverse benefit determination must be reversed or affirmed.</p> <p>To learn more about the Member's External Medical Review/State Fair Hearing process and/or request assistance, the Member or Member's Representative can contact Cook Children's Health Plan at:</p> <ul> <li>Toll Free: <a title="1-800-964-2247" href="tel:1-800-964-2247">1-800-964-2247</a></li> <li>Toll Free TTY/TDD: <a title="1-800-735-2988" href="tel:+1-800-735-2988">1-800-735-2988</a></li> <li>Email: <a title="CCHPDenialAndAppeal@cookchildrens.org" href="mailto:CCHPDenialAndAppeal@cookchildrens.org">CCHPDenialAndAppeal@cookchildrens.org</a></li> </ul> <p>Member advocates are available to help you file an appeal. Please email <a title="CCHPMemberAdvocate@cookchildrens.org" href="mailto:CCHPMemberAdvocate@cookchildrens.org">CCHPMemberAdvocate@cookchildrens.org</a> or call <a title="1-800-964-2247" href="tel:+1-800-964-2247">1-800-964-2247</a> to reach a Member Advocate.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </main> <script defer="defer" src="/Util/Find/epi-util/find.js"></script> <script> document.addEventListener('DOMContentLoaded',function(){if(typeof FindApi === 'function'){var api = new FindApi();api.setApplicationUrl('/');api.setServiceApiBaseUrl('/find_v2/');api.processEventFromCurrentUri();api.bindWindowEvents();api.bindAClickEvent();api.sendBufferedEvents();}}) </script> </main> <footer class="footer" > <div class="footer-wrapper bg-lightgrey"> <div data-react-component="FooterNavigation" 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