Electronic Visit Verification
Electronic Visit Verification (EVV) is a computer-based system that electronically documents and verifies the occurrence of a visit by a Service Provider or CDS Employee, as defined in Chapter 8.7.2 of the UMCM, to provide certain services to a member. The EVV system documents the following:
- Type of service provided (Service Authorization Data)
- Name of the Member to whom the service is provided (Member Data)
- Date and times the visit began and ended
- Service delivery location
- Name of the Service Provider or CDS Employee who provided the service (Service Provider Data) and
- Other information HHSC determines is necessary to ensure the accurate adjudication of Medicaid claims
- EVV PSO Operational Readiness Review Sessions Updates
- Electronic Visit Verification (EVV) Alternative Device Reduction Schedule
- EVV System Daylight Savings Time Change
- Compliance Review Grace Period Ends Dec 31
- EVV Policy Handbook Revision Log_Sep 2024
- EVV Aggregator Visit Rejecting Ex0002C
- Registration Available for HHSC EVV Policy Training Webinars for Program Providers, FMSAs and CDS Employers
- HHSC Phishing Alert for EVV Proprietary System Operators
- Electronic Visit Verification Compliance Reviews – Qtr. 2 FY24
- Electronic Visit Verification Compliance Reviews – Qtr. 1 FY24
- Reminder EVV Compliance Grace Period for PCS and HHCS
- EVV Reminder Related to EVV System Outages
- EVV Policy Reminder for Severe Weather
- Waive Timely Filing of EVV Service Claims Impacted by the VMUR Hold
- Reminder about EVV Home Phone Landline Requirements
- Reminder: Calendar Year 2024 EVV Proprietary System Request Form Submission Deadline July 15, 2024
- Calendar Year 2024 EVV Proprietary System Request Form Submission Deadline 7/15/2024
- Reminder to Register for the EVV HHAeXchange Town Hall Webinar
- Register for the Upcoming HHAeXchange EVV Town Hall Webinar
- Update to the EVV Visit Maintenance Process Hold for PSOs
- EVV Visit Maintenance Unlock Request Resources Available
- [Webinar] EVV Excellence Training Your Team for Compliance
- EVV PSO 2024 Onboarding Schedule and Enrollment Available on TMHP EVV Proprietary Systems Webpage
- EVV Alternative Device Phase - Out Schedule for Public Comment - Due by May 15
- Program and Service Requirements Schedules Available in EVV System
- Updates to the EVV Visit Maintenance Processes Hold for HHAeXchange System Users for Dates of Service Prior to Go-Live Date
- EVV Alternative Device Phase-Out Schedule for Public Comment – Due by May 15
- Register for Upcoming HHAeXchange EVV Town Hall Webinar
- EVV Programs, Services and Service Delivery Options Required to Use EVV
- EVV HHCS Service Bill Codes Table
- Update for the EVV PSO 2024 Waitlist
- EVV Policy Updates Now Available for the Mobile Method Geo-Perimeter Expansion
- TMHP Published New EVV Visit Transaction Rejection Codes to Begin April 1
- Register for the Upcoming HHAeXchange EVV Town Hall Webinar
- New EVV Visit Transaction Rejection Codes Effective April 1
- Updates to HHAeXchange Training Resources for EVV Program Providers and FMSAs
- EVV Claims Matching Begins April 1 — Unmatched EVV Claims will Deny for Payment
- Updates to HHAeXchange Training Resources for EVV Program Providers and FMSAs
- EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV System – What this Means for Providers, FMSAs, and CDS Employers
- TMHP Published EVV Known Issues and Resolutions, Vol. 3
- EVV Program Providers and FMSAs: Register for HHAeXchange Webinar Friday February 23
- EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV System
- EVV Claims Matching Bypass from Jan. 1 to March 31
- Register for API Integration Webinar with HHAeXchange on Jan. 17
- Amerigroup Name Change to Wellpoint
- EVV Texas Administrative Code Effective Jan. 1, 2024
- Live Webinar: 2024 Homecare Predictions
- Reminder about EVV Home Phone Landline Requirements
- Enter Missing EVV Visits
- New EVV TAC Rules
- API EVV Third-Party Software System Integration
- EVV Program Providers, FMSAs and CDS Employers Must Act Now
- EVV Visit Maintenance Unlock Request Update
- HHAeXchange EVV Mobile App Outage
- TMHP Publishes EVV Known Issues and Resolutions, Vol. 2
- Update for the EVV PSO 2024 ORR Session Requests
- EVV Program Providers and FMSAs Must Download Visit Data by December 22 2023
- Important Dates – Take Action Now Complete EVV Visit Maintenance and submit VMURs Before Losing Access
- Discontinuation of EVV Free Text Reviews
- EVV Third-Party Software System Integration with HHAeXchange
- Reminder: Current EVV Users Must Complete Visit Maintenance Before December 22
- EVV HHAeXchange Town Hall Webinar Q&As
- HHAeXchange Offers Additional Training Resources
- EVV Claims Matching Resumes January 1
- HHAeXchange Getting Started Webinar Registration Still Open
- Reminder to Register for the Texas EVV HHAeXchange Town Hall Webinar
- Reminder: Electronic Visit Verification Data Access and Conversion
- Reminder: Effective Dates and Current EVV System Access Ends on November 1
- Reminder: Complete HHAeXchange Onboarding and System User Training by November 1
- EVV Program Providers and FMSAs Encouraged to Register for HHAeXchange Portal Demonstration Webinar
- TMHP published EVV known issues and resolutions
- HHAeXchange Onboarding and Training Resources Available
- Register for the Texas EVV HHAeXchange Town Hall Webinars
- EVV Reminder: Effective Dates for Using the HHAeXchange Portal (Phase 1 and Phase 2)
- Reminder: Electronic Visit Verification Data Access and Conversion
- EVV Optional Services Now Available in PCS Bill Codes Table
- EVV Transition: You Must Take Action Now!
- EVV alternative device policy effective October 1, 2023
- EVV reason codes effective October 1, 2023
- Publication of Electronic Visit Verification (EVV) proposed Texas administrative code (TAC) rules
- Current EVV users must complete visit maintenance before they lose access on Dec. 22, 2023
- EVV transition: You must take action now!
- HHAeXchange onboarding and user credentials
- Electronic visit verification data access and conversion
- Cures act home health care services: EVV HHCS service bill codes table update
- Registration available for HHSC EVV policy training webinars for program providers, fmsas and cds employers
- EVV policy updates now available for alternative devices
- EVV portal updates and reminder for required training
- EVV cds employers and cds employees can register for in-person HHAeXchange system user training
- EVV systems authenticare and vesta available for use through September 30, 2023
- Ordering EVV alternative devices from HHAeXchange
- EVV take action now: Onboard with HHAeXchange
- Updated: EVV – HHAeXchange users must register and complete system user training
- Correction to qualifications to purchase an EVV alternative device
- EVV reason codes effective October 1, 2023
- Crosswalk for EVV reason codes effective October 1, 2023
- Visit maintenance unlock request job aid for consumer directed services (CDS) employers
- Visit maintenance unlock request job aid for program providers and financial management services agencies
- Update: EVV alternative device policy
- EVV Reminder: Onboard with HHAeXchange by August 31, 2023
- EVV, cures act home health care services
- Begin the onboarding process with HHAeXchange
- CORRECTION: EVV system integration to HHAeXchange
- EVV updates now available for policy, reason codes, visit maintenance unlock request and evv policy training
- EVV portal and training updates for the evv proprietary system request form
- EVV compliance grace period for evv usage and home phone landline
- Upcoming evv alternative device policy
- Register for initial evv policy training webinar for program providers and fmsas
- Register for hhaexchange information sessions for new evv system
- Clarification update: EVV proprietary system operator waitlist
- EVV proprietary system operator waitlist is full, ensure required information is submitted if participating in expedited path
- Next steps and timeline for transition to hhaexchange
- Registration available for hhsc evv policy training webinars for program providers, fmsas and cds employers
- EVV vendor transition overview effective october 1 2023
- Electronic visit verification contract awarded to accenture and hhaexchange
- EVV HHCS service bill codes table update
- Registration available for evv portal webinars
- Resolved: EVV visit transactions processing delay
- EVV visit transactions processing delay
- EVV portal and training updates
- EVV policy handbook revision
- Proposed changes to evv texas administrative code rules posted for informal comment due by january 20 2023
- 2023 EVV operational readiness review sessions and evv business rules for proprietary systems version 3.0
- EVV guidance on program and service requirements for schedules
- EVV training updates
- Reminder for star+plus, star kids and star health: new evv bill codes and modifier combinations effective december 1 2022
- EVV personal care services bill codes updates for star+plus, star kids, star health, hcs and txhml
- EVV cures act home health care services implementation confirmed for january 1 2024
- Potential electronic visit verification changes coming in 2023
- Fraud prevention for personal care attendants
- Help stop fraud waste and abuse
- EVV training updates
- EVV policy handbook revision
- Annual evv policy training webinars for program providers and fmsa's
- EVV portal and training updates
- EVV portal and training updates
- Vesta windows ends august 31 2022
- EVV policy handbook revisions and training updates
- EVV portal and training updates
- Using an evv system
- EVV visit maintenance unlock request template update and new job aids
- Electronic visit verification portal and training updates
- Electronic visit verification policy handbook revisions now available
- Electronic visit verification 2022 survey available until february 28 2022
- Electronic visit verification training updates
- EVV proprietary system approval process update and 2022 orr sessions
- November 2021 evv portal and training updates
- Revised electronic visit verification policy handbook now available
- EVV Provider Satisfaction Survey for Program Providers and FMSAs Extended
- Misuse of EVV reason codes requirements removed
- 90 day notice of EVV compliance for state required personal care services providers
- TMHP system maintenance september 24-27, 2021 evv impacts
- EVV Visit Maintenance Policy Now Available
- Revised EVV Visit Transaction Rejection Guide Now Available
- Updates to HHSC EVV Mailboxes and Website
- Temporary Electronic Visit Verification Policies for the February 2021 Severe Winter Weather
- EVV Portal Improvements and Training Updates
- EVV Policy Update: 180 day and 90 day Visit Maintenance Temporary Policy
- EVV Portal Improvements and Training Updates for January
- EVV compliance oversight reviews delayed for EVV usage and misuse of EVV reason codes
- EVV proprietary system registration ends January 11 2021
- New EVV TAC Rules effective December 23 2020
- Guidance related to DataLogicVesta EVV System outage in December 2020
- December 23 updates on DataLogic Vesta EVV system outage
- EVV policy updates effective December 1 2020
- Update: Existing EVV users: temporary EVV policies for COVID-19 to end December 31
- EVV PSO Operational Readiness Review Sessions Updates
- Electronic Visit Verification (EVV) Alternative Device Reduction Schedule
- EVV System Daylight Savings Time Change
- Compliance Review Grace Period Ends Dec 31
- Reminder: Annual EVV Policy Training Webinars for CDS Employers
- EVV Policy Handbook Revision Log_Sep 2024
- EVV Aggregator Visit Rejecting Ex0002C
- Registration Available for HHSC EVV Policy Training Webinars for Program Providers, FMSAs and CDS Employers
- HHSC Phishing Alert for EVV Proprietary System Operators
- EVV Billing In-Home vs. Out-of-Home For HCS and TxHmL Home Health Care Services (HHCS)
- Electronic Visit Verification Compliance Reviews FMSA – Qtr. 2 FY24
- Electronic Visit Verification Compliance Reviews FMSA – Qtr. 1 FY24
- Reminder EVV Compliance Grace Period for PCS and HHCS
- EVV Reminder Related to EVV System Outages
- EVV Policy Reminder for Severe Weather
- Waive Timely Filing of EVV Service Claims Impacted by the VMUR Hold
- Reminder about EVV Home Phone Landline Requirements
- Reminder: Calendar Year 2024 EVV Proprietary System Request Form Submission Deadline July 15, 2024
- Calendar Year 2024 EVV Proprietary System Request Form Submission Deadline 7/15/2024
- Reminder to Register for the EVV HHAeXchange Town Hall Webinar
- EVV Compliance Grace Period Extended for Personal Care Services to Dec. 31, 2024
- Register for the Upcoming HHAeXchange EVV Town Hall Webinar
- Update to the EVV Visit Maintenance Process Hold for PSOs
- EVV Visit Maintenance Unlock Request Resources Available
- [Webinar] EVV Excellence Training Your Team for Compliance
- EVV PSO 2024 Onboarding Schedule and Enrollment Available on TMHP EVV Proprietary Systems Webpage
- EVV Alternative Device Phase - Out Schedule for Public Comment - Due by May 15
- Program and Service Requirements Schedules Available in EVV System
- Updates to the EVV Visit Maintenance Processes Hold for HHAeXchange System Users for Dates of Service Prior to Go-Live Date
- EVV Alternative Device Phase-Out Schedule for Public Comment – Due by May 15
- Register for Upcoming HHAeXchange EVV Town Hall Webinar
- EVV Programs, Services and Service Delivery Options Required to Use EVV
- EVV HHCS Service Bill Codes Table
- Update for the EVV PSO 2024 Waitlist
- EVV Policy Updates Now Available for the Mobile Method Geo-Perimeter Expansion
- TMHP Published New EVV Visit Transaction Rejection Codes to Begin April 1
- Register for the Upcoming HHAeXchange EVV Town Hall Webinar
- New EVV Visit Transaction Rejection Codes Effective April 1
- Updates to HHAeXchange Training Resources for EVV Program Providers and FMSAs
- EVV Claims Matching Begins April 1 — Unmatched EVV Claims will Deny for Payment
- Updates to HHAeXchange Training Resources for EVV Program Providers and FMSAs
- EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV System – What this Means for Providers, FMSAs, and CDS Employers
- TMHP Published EVV Known Issues and Resolutions, Vol. 3
- EVV Program Providers and FMSAs: Register for HHAeXchange Webinar Friday February 23
- EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV System
- EVV Claims Matching Bypass from Jan. 1 to March 31
- Register for API Integration Webinar with HHAeXchange on Jan. 17
- Amerigroup Name Change to Wellpoint
- EVV Texas Administrative Code Effective Jan. 1, 2024
- Live Webinar: 2024 Homecare Predictions
- Reminder about EVV Home Phone Landline Requirements
- Enter Missing EVV Visits
- New EVV TAC Rules
- API EVV Third-Party Software System Integration
- EVV Visit Maintenance Unlock Request Update
- HHAeXchange EVV Mobile App Outage
- TMHP Publishes EVV Known Issues and Resolutions, Vol. 2
- Update for the EVV PSO 2024 ORR Session Requests
- Reminder: Prepare for EVV Cures Act Home Health Care Services Implementation
- Discontinuation of EVV Free Text Reviews
- EVV Third-Party Software System Integration with HHAeXchange
- Reminder: Prepare for EVV Cures Act Home Health Care Services Implementation
- EVV HHAeXchange Town Hall Webinar Q&As
- HHAeXchange Offers Additional Training Resources
- EVV Claims Matching Resumes January 1
- HHAeXchange Getting Started Webinar Registration Still Open
- Reminder to Register for the Texas EVV HHAeXchange Town Hall Webinar
- Prepare for EVV Cures Act Home Health Care Services (HHCS) Implementation – HHCS Claims Must be Submitted to TMHP Starting December 1
- Reminder: Electronic Visit Verification Data Access and Conversion
- Reminder: Effective Dates and Current EVV System Access Ends on November 1
- Reminder: Complete HHAeXchange Onboarding and System User Training by November 1
- EVV Program Providers and FMSAs Encouraged to Register for HHAeXchange Portal Demonstration Webinar
- TMHP published EVV known issues and resolutions
- HHAeXchange Onboarding and Training Resources Available
- Register for the Texas EVV HHAeXchange Town Hall Webinars
- EVV Reminder: Effective Dates for Using the HHAeXchange Portal (Phase 1 and Phase 2)
- Reminder: Electronic Visit Verification Data Access and Conversion
- EVV Optional Services Now Available in PCS Bill Codes Table
- EVV Transition: You Must Take Action Now!
- EVV alternative device policy effective October 1, 2023
- EVV reason codes effective October 1, 2023
- Publication of Electronic Visit Verification (EVV) proposed Texas administrative code (TAC) rules
- Current EVV users must complete visit maintenance before they lose access on Dec. 22, 2023
- EVV transition: You must take action now!
- HHAeXchange onboarding and user credentials
- Electronic visit verification data access and conversion
- Cures act home health care services: EVV HHCS service bill codes table update
- Registration available for HHSC EVV policy training webinars for program providers, fmsas and cds employers
- EVV policy updates now available for alternative devices
- EVV portal updates and reminder for required training
- EVV cds employers and cds employees can register for in-person HHAeXchange system user training
- EVV systems authenticare and vesta available for use through September 30, 2023
- Ordering EVV alternative devices from HHAeXchange
- EVV take action now: Onboard with HHAeXchange
- Updated: EVV – HHAeXchange users must register and complete system user training
- Correction to qualifications to purchase an EVV alternative device
- EVV compliance grace period overview for cures act personal care services and home health care services
- EVV reason codes effective October 1, 2023
- Crosswalk for EVV reason codes effective October 1, 2023
- Visit maintenance unlock request job aid for consumer directed services (CDS) employers
- Visit maintenance unlock request job aid for program providers and financial management services agencies
- Update: EVV alternative device policy
- EVV Reminder: Onboard with HHAeXchange by August 31, 2023
- EVV, cures act home health care services
- Begin the onboarding process with HHAeXchange
- CORRECTION: EVV system integration to HHAeXchange
- EVV updates now available for policy, reason codes, visit maintenance unlock request and evv policy training
- EVV portal and training updates for the evv proprietary system request form
- FMSAs must notify cds employers of evv system selection by august 1
- EVV compliance grace period for evv usage and home phone landline
- Upcoming evv alternative device policy
- Register for initial evv policy training webinar for program providers and fmsas
- Register for hhaexchange information sessions for new evv system
- Clarification update: EVV proprietary system operator waitlist
- EVV proprietary system operator waitlist is full, ensure required information is submitted if participating in expedited path
- Register for evv policy training for cds employers
- Next steps and timeline for transition to hhaexchange
- Registration available for hhsc evv policy training webinars for program providers, fmsas and cds employers
- EVV vendor transition overview effective october 1 2023
- Electronic visit verification contract awarded to accenture and hhaexchange
- Clarification update: in-home individualized skills and socialization claims will deny without evv on may 1 2023
- Session 4 ORR schedules added to tmhp evv proprietary systems web page
- EVV HHCS service bill codes table update
- Registration available for evv portal webinars
- Resolved: EVV visit transactions processing delay
- EVV visit transactions processing delay
- EVV portal and training updates
- EVV policy handbook revision
- Proposed changes to evv texas administrative code rules posted for informal comment due by january 20 2023
- EVV vendor systems will display individualized skills and socialization services starting 1/1/2023 before new authorizations are available
- 2023 EVV operational readiness review sessions and evv business rules for proprietary systems version 3.0
- EVV guidance on program and service requirements for schedules
- EVV training updates
- Cures act home health care services: evv services updates and service bill codes table now available
- EVV cures act home health care services implementation confirmed for january 1 2024
- Potential electronic visit verification changes coming in 2023
- Fraud prevention for personal care attendants
- EVV compliance job aids updated for program providers fmsa and cds employers
- EVV usage reviews for cds employers started for dates of service on or after september 1 2022
- Help stop fraud waste and abuse
- EVV training updates
- EVV policy handbook revision
- Annual evv policy training webinars for program providers and fmsa's
- HHSC re-publishes evv direction for fmsas on cds employer usage
- EVV Portal and Training Updates
- HHSC publishes evv direction for fmsas on cds employer usage
- Spanish cbt updates for cds employers
- EVV faqs for cds employers
- EVV portal and training updates
- Vesta windows ends august 31 2022
- EVV policy handbook revisions and training updates
- 90-day notice before evv usage reviews begin for cds employers
- EVV portal and training updates
- HHSC to host public hearing for proposed payment rates for fmsas on may 16 2022
- Using an EVV system
- EVV visit maintenance unlock request template update and new job aids
- HHSC to request extension of evv cures act home health care services implementation to january 1 2024
- EVV required free text reviews postponed for cds option
- Electronic visit verification portal and training updates
- Electronic visit verification policy handbook revisions now available
- Electronic visit verification 2022 survey available until february 28 2022
- Electronic visit verification training updates
- Guidance for fmsa's when cds employers do not perform evv responsibilities
- EVV compliance webinar for fmsa's and cds employers january 21 2022
- EVV proprietary system approval process update and 2022 orr sessions
- November 2021 evv portal and training updates
- Revised electronic visit verification policy handbook now available
- EVV Provider Satisfaction Survey for Program Providers and FMSAs Extended
- Importance of Following EVV Rules and Policy Guidance for CDS Employers
- Misuse of EVV reason codes requirements removed
- 90 day notice of EVV compliance for cures act to pcs Providers
- CDS employer EVV usage compliance review grace period extended
- TMHP system maintenance september 24-27, 2021 EVV impacts
- Home health care services required to use EVV by January 1 2023
- EVV Visit Maintenance Policy Now Available
- Revised EVV Visit Transaction Rejection Guide Now Available
- Updates to HHSC EVV Mailboxes and Website
- Temporary Electronic Visit Verification Policies for the February 2021 Severe Winter Weather
- EVV Policy Update: 180 day and 90 day Visit Maintenance Temporary Policy
- Cures Act EVV: Guidance to ensure on-time payment to CDS employees for services done on and after January 1 2021
STAR Kids Providers that provide the following services:
- Personal care services
- In-home respite services
- Flexible family support services
- Community First Choice - Personal assistance services and habilitation
- CDS-Consumer Directed Services option
- SRO-Service Responsibility Option
- RN Delegation and Supervision of PCS and CFC tasks provided in the home (does not include Private Duty Nursing (PDN))
- Occupational Therapist services provided in the home
- Physical Therapist services provided in the home
- Personal Care Services (PCS) provided by a home health aide in the home under the supervision of an RN, Occupational Therapist or Physical Therapist
Medically Dependent Children Program (MDCP) Services:
- RN Delegation and Supervision of PCS and CFC tasks provided in the home (does not include PDN)
- Flexible Family Supports Services (FFSS) performed by an RN, LVN, Specialized RN, or Specialized LVN in the home
- In-Home Respite performed by an RN, LVN, Specialized RN, or Specialized LVN
State of Texas Access Reform (STAR) Providers that provide the following services:
- In-Home Skilled Nursing Visits
- Occupational Therapist services provided in the home
- Physical Therapist services
- PCS provided by a home health aide in the home under the supervision of an RN, Occupational Therapist or Physical Therapist
When an attendant provides services to a client in the home or the community, the attendant must use one of three approved EVV time recording methods to clock in when services begin and clock out when services end. Below is an example of how the attendant would use each approved EVV time recording method.
The attendant arrives at the home, using the EVV vendor system approved mobile app clocks in before starting services. The attendant can then begin providing services. When the visit is complete, the attendant clocks out using the mobile app.
The attendant arrives at the home and before starting services, uses the client's landline phone to call a toll-free number, issued by the EVV vendor, to clock in. The attendant may be prompted to enter their EVV ID or other identifying data elements, depending on the EVV vendor's system. The attendant follows this same process when clocking out.
The attendant arrives at the home and before starting services, locates the placement of an alternative device in the home and writes down the numeric code displayed on the device. The attendant can then begin providing services. When the visit is complete, the attendant writes down a second numeric code displayed on the device. The attendant then calls a toll-free number, issued by the EVV vendor, and enters the first numeric code for clocking in and enters the second numeric code for clocking out. The numeric codes displayed on the alternative device are like electronic time stamps, capturing the date and time of the visit.
How do I get started with EVV?
- The Provider should decide if they will use an EVV Vendor or EVV Proprietary System. Research HHSC approved EVV vendors:
-
- Data Logic (VESTA) software
- First Data Government Solutions (AuthentiCare) Software
- Select an HHSC approved EVV vendor or EVV proprietary System
- The Provider's signature authority and, if applicable, the provider EVV system administrator must complete, sign and date the EVV provider onboarding form located on the EVV vendor's website
- Submit the accurate and completed form directly to the selected EVV vendor via email, fax or electronically
- The selected EVV vendor will contact the signature authority and the Provider EVV system administrator via email with an acknowledgement statement within one business day from receipt of the EVV provider onboarding form
- If the form is complete, the EVV vendor will contact the provider EVV system administrator within five business days of receipt of the completed form to initiate the EVV provider onboarding process and schedule an appointment
- All required EVV system trainings must be completed prior to the appointment
- Additional users who will be given access to the EVV vendor system will also be required to complete the EVV vendor system training prior to gaining access
- TMHP electronic visit verification
- HHSC electronic visit verification
- EVV reason codes
- EVV service bill codes table
- EVV compliance plan
- Visit maintenance unlock request
- EVV rights and responsibilities
- Spanish EVV rights and responsibilities
- EVV provider policy training
- Additional training opportunities
- Provider complaints and appeal process
- Date Span Billing - Cook Children’s Health Plan does not allow date span billing. Each date of service must be billed on its own claim line.
Who do I contact if I have questions
- Cook Children's Health Plan EVV department
- EVV contact information guide for program providers and FMSAs
- EVV contact information guide for consumer directed services employers
If you have any questions please call Provider Services at 1-800-243-3312 or STAR Kids Customer Care Department at 844-843-0004 Monday through Friday from 8 a.m. to 5 p.m.