Behavioral Health Services
Cook Children's Health Plan will work in partnership with our network Providers to manage the delivery of mental health and substance use disorder services for CHIP, STAR, and STAR Kids Members.
The primary goal of the program is to provide medically necessary care in the most clinically appropriate and cost-effective therapeutic settings. By ensuring that all Cook Children's Health Plan Members receive timely access to clinically appropriate behavioral health care services, Cook Children's Health Plan believes that quality clinical services can achieve improved outcomes for our Members.
Improved health outcomes can be achieved by providing Members with access to a full continuum of mental health and substance use services through our network of contracted Behavioral Health Providers.
How to Submit a Prior Authorization
For behavioral health authorizations, Cook Children's Health Plan accepts prior authorization requests via the Secure Provider Portal.
Providers pending access to the Secure Provider Portal may submit requests by fax:
- Fax: 1-682-303-0005 or 1-844-843-0005 STAR KIDS
- Fax: 1-682-885-8402 STAR/CHIP
Provider inquiries may be sent to CCHPPriorAuthorizations@cookchildrens.org
Please reserve this email for inquiries only. We request that this is not utilized for routine prior authorization requests.
Behavioral Health Provider and Primary Care Provider Coordination of Care
Behavioral Health Providers are expected to communicate at least quarterly or more frequently, if necessary, regarding the care provided to each Member with other Behavioral Health Provider and Primary Care Providers.
The following forms are tools intended to help facilitate communication between Providers and may serve as a model for the exchange of clinical information between Behavioral Health Providers and Primary Care Providers. Cook Children’s Health Plan believes that through communication and coordination of care, disruptions and delays in treatment may be prevented and poor health outcomes averted.
Mental Health Targeted Case Management and Mental Health Rehabilitative Services
- Mental Health Targeted Case Management and Mental Health Rehabilitative Services Training Requirements
Screening and Assessment Tools