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For more information please visit <a title="Measles Outbreak in Texas" href="https://www.dshs.texas.gov/measles" target="_blank" rel="noopener">Measles Outbreak in Texas | DSHS</a>.</p></div> </div> </section> <header class="header " style="" data-react-component="MainNavigation" data-props="{"mainNav":[{"categoryTitle":"Become a Member","columns":[{"columnId":"1b3f2041-2979-44be-a3f0-0edffe0bc56f","title":"How do I qualify?","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"Become a member","link":"/join/","linkAriaLabel":"Become a member","openInNewWindow":false},{"title":"How to apply","link":"/join/how-to-apply/","linkAriaLabel":"How to apply","openInNewWindow":false},{"title":"Application assistance","link":"/join/how-to-apply/application-assistance/","linkAriaLabel":"Application assistance","openInNewWindow":false}]},{"columnId":"e902ea5d-8817-4abb-8af0-cd27c7c404f8","title":"About us","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"Member benefits","link":"/join/benefits/","linkAriaLabel":"Member benefits","openInNewWindow":false},{"title":"About us","link":"/join/about-us/","linkAriaLabel":"About us","openInNewWindow":false},{"title":"Contact us","link":"/join/contact-us/","linkAriaLabel":"Contact us","openInNewWindow":false}]}]},{"categoryTitle":"Find Care","columns":[{"columnId":"8b22bd47-930a-43aa-845b-a2bffb6738d7","title":"Provider Search","showSearch":false,"searchPlaceHolderText":"","searchVerticalUrl":"","links":[{"title":"Provider search","link":"/provider-search/","linkAriaLabel":"Provider search","openInNewWindow":false}]}]},{"categoryTitle":"For Members \u0026 Community","ctaBlock":{"heading":"Member portal","text":"\u003cp\u003eSign in to check your coverage, review claims and authorizations, replace an ID card and more. 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C25.2649885,12.5036425 25.2649885,12.5358822 25.2325975,12.5681219 Z" id="Shape"></path></g></g></g></g></svg> </span> </a> </li> <li class="breadcrumb-item"> <a href="/providers/"> <span>For Providers</span> </a> </li> <li class="breadcrumb-item"> <a href="/providers/provider-relations/"> <span>Provider Relations</span> </a> </li> </ol> </div> <div class="interior-page"> <div class="top-content-wrapper"> <div class="content-wrapper"> <div class="document-header"> <h1 data-epi-type="title">Provider Relations</h1> </div> <div class="content-area" data-epi-type="content"> <div class="right-content"> <div class="score-accordion section-menu-wrapper"> <div class="score-accordion-panel"> <div class="panel-heading"> <div class="panel-title"> <button type="button" class="accordion-button" data-target="#sectionMenu" aria-expanded="false" aria-controls="accordion1"> In This Section </button> </div> </div><div id="sectionMenu" class="panel-collapse collapse"> <div class="panel-body"> <div class="bg-lightgrey"> <ul class="main"> <li class="section-menu-item "> <a href="/providers/" aria-label="For Providers" class="GTMMENU" target="_self"> For Providers </a> </li> </ul> <ul class="level-1"> <li class="section-menu-item "> <a href="/providers/behavioral-health-services/" aria-label="Behavioral Health Services" class="GTMMENU" target="_self"> Behavioral Health Services </a> </li> <li class="section-menu-item "> <a href="/providers/complaints-and-appeals/" aria-label="Complaints and Appeals" class="GTMMENU" target="_self"> Complaints and Appeals </a> </li> <li class="section-menu-item "> <a href="/providers/electronic-submission-services/" aria-label="Electronic Submission Services" class="GTMMENU" target="_self"> Electronic Submission Services </a> </li> <li class="section-menu-item "> <a href="/providers/electronic-visit-verification/" aria-label="Electronic Visit Verification" class="GTMMENU" target="_self"> Electronic Visit Verification </a> </li> <li class="section-menu-item "> <a href="https://www.cookchildrens.org/healthcare-professionals/professional-education/grand-rounds-video-library/" aria-label="Grand Rounds Video Library" class="GTMMENU" target="_self"> Grand Rounds Video Library </a> </li> <li class="section-menu-item "> <a href="/providers/provider-hhsc-news/" aria-label="HHSC News" class="GTMMENU" target="_self"> HHSC News </a> </li> <li class="section-menu-item "> <a href="/providers/joining-the-network/" aria-label="Joining the Network" class="GTMMENU" target="_self"> Joining the Network </a> </li> <li class="section-menu-item "> <a href="/providers/long-term-services-and-support/" aria-label="Long Term Services and Supports" class="GTMMENU" target="_self"> Long Term Services and Supports </a> </li> <li class="section-menu-item "> <a href="/providers/provider-manual-and-forms/" aria-label="Manuals and Forms" class="GTMMENU" target="_self"> Manuals and Forms </a> </li> <li class="section-menu-item "> <a href="/providers/pharmacy-information/" aria-label="Pharmacy Information" class="GTMMENU" target="_self"> Pharmacy Information </a> </li> <li class="section-menu-item "> <a href="/providers/prior-authorization-search/" aria-label="Prior Authorization" class="GTMMENU" target="_self"> Prior Authorization </a> </li> <li class="section-menu-item "> <a href="/providers/Private-Duty-Nursing/" aria-label="Private Duty Nursing" class="GTMMENU" target="_self"> Private Duty Nursing </a> </li> <li class="section-menu-item "> <a href="/providers/provider-news/" aria-label="Provider News" class="GTMMENU" target="_self"> Provider News </a> </li> <li class="section-menu-item active"> <a href="/providers/provider-relations/" aria-label="Provider Relations" class="GTMMENU" target="_self"> Provider Relations </a> </li> <li class="section-menu-item "> <a href="/providers/quality-improvement/" aria-label="Quality Improvement" class="GTMMENU" target="_self"> Quality Improvement </a> </li> <li class="section-menu-item "> <a href="/providers/resources/" aria-label="Resources" class="GTMMENU" target="_self"> Resources </a> </li> <li class="section-menu-item "> <a href="https://epiccarelink.cookchp.org/LinkHealthPlan/common/epic_login.asp" aria-label="Secure Provider Portal" class="GTMMENU" target="_self"> Secure Provider Portal </a> </li> <li class="section-menu-item "> <a href="/providers/texas-health-steps/" aria-label="Texas Health Steps" class="GTMMENU" target="_self"> Texas Health Steps </a> </li> <li class="section-menu-item "> <a href="/providers/therapy-information/" aria-label="Therapy Information" class="GTMMENU" target="_self"> Therapy Information </a> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="top-content"> <div class="rte-content"> <div class="rich-text"><p>The Provider Relations team at Cook Children's Health Plan is here to help you and your office staff. If you don't know who your Provider Relations Representative is then let us know and we can make sure a member of our team is in contact with you. We can help with:</p> <ul> <li>Individualized training for your office staff</li> <li>Navigating or registering for our Secure Provider Portal</li> <li>Accessing important information such as our Provider manuals and newsletters</li> <li>Registering you or your office with a training webinar</li> <li>Resolving claim concerns</li> </ul> <p>Email <a title="link" href="mailto:CCHPProviderRelations@cookchildrens.org">CCHPProviderRelations@cookchildrens.org</a> and a member of our Provider Relations team will reach out to help you.</p> <h2>Plan to Attend a Provider Training Webinar!</h2> <p>All Providers are welcome to attend one or more of the one hour training events hosted by our Provider Relations team. Many of our training events are communicated by invitation using your email address. If your email address has changed, please be sure to notify us to ensure email delivery. Send notification of email changes to <a title="CCHPNetworkDevelopment@cookchildrens.org" href="mailto:CCHPNetworkDevelopment@cookchildrens.org">CCHPNetworkDevelopment@cookchildrens.org</a>. View our <a title="2025 Provider Training Webinar Schedule" href="/siteassets/documents/pdfs/provider-relations/2025-provider-training-webinar-schedule-031125.pdf" target="_blank" rel="noopener"><span style="text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">provider training webinar schedule</span>.</a></p> <h2>Provider Education</h2></div> </div> <div class="score-accordion " id="0f6a9f6a-8f7e-4511-adfc-81347c44457a"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="dc63e848-6d0f-4579-972e-dc5a0d4fed14-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#dc63e848-6d0f-4579-972e-dc5a0d4fed14-panel" aria-expanded="false" aria-controls="dc63e848-6d0f-4579-972e-dc5a0d4fed14-panel"> Training Presentations </button> </h3> </div> <div id="dc63e848-6d0f-4579-972e-dc5a0d4fed14-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><ul> <li><a title="Abuse Neglect and Exploitation" href="/siteassets/documents/pdfs/provider-relations/abuse-neglect-and-exploitation-123124.pdf" target="_blank" rel="noopener">Abuse, Neglect and Exploitation</a></li> <li><a title="Acute Prior Authorization (Including PDN & ABA)" href="/siteassets/documents/pdfs/provider-relations/acute-prior-authorization-including-pdn--aba.pdf" target="_blank" rel="noopener">Acute Prior Authorization (Including PDN & ABA)</a></li> <li><a title="Applied Behavior Analysis" href="/siteassets/documents/pdfs/provider-relations/applied-behavior-analysis-011525-.pdf" target="_blank" rel="noopener">Applied Behavior Analysis</a></li> <li><a title="Behavioral Health Prior Authorization" href="/siteassets/documents/pdfs/provider-relations/behavioral-health-prior-authorization-071124.pdf" target="_blank" rel="noopener">Behavioral Health Prior Authorization</a></li> <li><a title="Behavioral Health Services" href="/siteassets/documents/pdfs/provider-relations/behavioral-health-services-011325.pdf" target="_blank" rel="noopener">Behavioral Health Services</a></li> <li><a title="Case Management for Children and Pregnant Women" href="/siteassets/documents/pdfs/provider-relations/case-management-for-children-and-pregnant-women-010825.pdf" target="_blank" rel="noopener">Case Management for Children and Pregnant Women</a></li> <li><a title="Credentialing, Re-credentialing Termination Provider Demographic Updates" href="/siteassets/documents/pdfs/provider-relations/credentialing-re-credentialing-termination-and-provider-demographic-updates-010225.pdf" target="_blank" rel="noopener">Credentialing, Re-credentialing, Termination and Provider Demographic Updates</a></li> <li><a title="Cultural Competency Training" href="/siteassets/documents/pdfs/provider-relations/cultural-competency-011325.pdf" target="_blank" rel="noopener">Cultural Competency</a></li> <li><a title="Early Childhood Intervention" href="/siteassets/documents/pdfs/provider-relations/early-childhood-intervention-123024.pdf" target="_blank" rel="noopener">Early Childhood Intervention</a></li> <li><a title="Early Childhood Intervention (MHMR)" href="/siteassets/documents/pdfs/provider-relations/early-childhood-intervention-mhmr.pdf" target="_blank" rel="noopener">Early Childhood Intervention (MHMR)</a></li> <li><a title="Electronic Funds Transfer and Electronic Remittance Advice" href="/siteassets/documents/pdfs/provider-relations/electronic-funds-transfer-and-electronic-remittance-advice-011325.pdf" target="_blank" rel="noopener">Electronic Funds Transfer and Electronic Remittance Advice</a></li> <li><a title="Electronic Visit Verification Policy Training for Program Providers" href="/siteassets/documents/pdfs/provider-relations/evv-policy-training-for-program-providers-022125.pdf">Electronic Visit Verification Policy Training for Program Providers</a></li> <li><a title="Electronic Visit Verification Policy 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