</ iframe > </noscript> <!-- End Google Tag Manager (noscript) --> <section class="small banner-non-dismissible " style="background-color: #E04C9B; color: #FFFFFF;" data-name="Alert-" data-value="2a44d779-7ed2-4579-a058-c26c4184ee8d" data-exp="7"> <div class="container"> <div class="rich-text"><p style="color: #f8f6f6;"><img style="float: left; max-width: 35px;" src="/siteassets/images/icons/icon-megaphone-white-01.png" alt="icon-megaphone-white-01.png" width="50" height="53"> Attention CCHP Members, do not wait! Make sure that Texas HHSC has your current contact information so you won't miss important updates regarding the expiration of your healthcare coverage. <a title="Your Texas Benefits" href="https://yourtexasbenefits.com/Learn/Home" target="_blank" rel="noopener">Click Here.</a></p></div> </div> </section> <header class="header" > <div data-react-component="HeaderNavigation" data-props='{"siteName":"Cook Children\u0027s Health Plan","logo":{"homeUrl":"/","homeUrlAriaLabel":"Cook Children\u0027s Health Plan","logoSrc":"/siteassets/images/interface/cchp_standard_spot.svg","altText":"Cook Children\u0027s Health 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section-menu-wrapper"> <div class="score-accordion-panel"> <div class="panel-heading"> <div class="panel-title"> <button type="button" class="accordion-button" data-target="#sectionMenu" aria-expanded="false" aria-controls="accordion1"> In This Section </button> </div> </div><div id="sectionMenu" class="panel-collapse collapse"> <div class="panel-body"> <div class="bg-lightgrey"> <ul class="main"> <li class=""> <a href="/providers/" aria-label="For Providers" class="GTMMENU" target="_self"> For Providers </a> </li> </ul> <ul class="level-1"> <li class=""> <a href="/providers/behavioral-health-services/" aria-label="Behavioral Health Services" class="GTMMENU" target="_self"> Behavioral Health Services </a> </li> <li class=""> <a href="/providers/complaints-and-appeals/" aria-label="Complaints and Appeals" class="GTMMENU" target="_self"> Complaints and Appeals </a> </li> <li class=""> <a href="/providers/electronic-submission-services/" aria-label="Electronic Submission Services" class="GTMMENU" target="_self"> Electronic Submission Services </a> </li> <li class=""> <a href="/providers/electronic-visit-verification/" aria-label="Electronic Visit Verification" class="GTMMENU" target="_self"> Electronic Visit Verification </a> </li> <li class=""> <a href="https://www.cookchildrens.org/healthcare-professionals/professional-education/grand-rounds-video-library/" aria-label="Grand Rounds Video Library" class="GTMMENU" target="_self"> Grand Rounds Video Library </a> </li> <li class=""> <a href="/providers/provider-hhsc-news/" aria-label="HHSC News" class="GTMMENU" target="_self"> HHSC News </a> </li> <li class=""> <a href="/providers/joining-the-network/" aria-label="Joining the Network" class="GTMMENU" target="_self"> Joining the Network </a> </li> <li class=""> <a href="/providers/long-term-services-and-support/" aria-label="Long Term Services and Supports" class="GTMMENU" target="_self"> Long Term Services and Supports </a> </li> <li class=""> <a href="/providers/provider-manual-and-forms/" aria-label="Manuals and Forms" class="GTMMENU" target="_self"> Manuals and Forms </a> </li> <li class=""> <a href="/providers/pharmacy-information/" aria-label="Pharmacy Information" class="GTMMENU" target="_self"> Pharmacy Information </a> </li> <li class=""> <a href="/providers/prior-authorization-search/" aria-label="Prior Authorization" class="GTMMENU" target="_self"> Prior Authorization </a> </li> <li class=""> <a href="/providers/Private-Duty-Nursing/" aria-label="Private Duty Nursing" class="GTMMENU" target="_self"> Private Duty Nursing </a> </li> <li class=""> <a href="/providers/provider-news/" aria-label="Provider News" class="GTMMENU" target="_self"> Provider News </a> </li> <li class="active"> <a href="/providers/provider-relations/" aria-label="Provider Relations" class="GTMMENU" target="_self"> Provider Relations </a> </li> <li class=""> <a href="/providers/quality-improvement/" aria-label="Quality Improvement" class="GTMMENU" target="_self"> Quality Improvement </a> </li> <li class=""> <a href="/providers/resources/" aria-label="Resources" class="GTMMENU" target="_self"> Resources </a> </li> <li class=""> <a href="https://epiccarelink.cookchp.org/LinkHealthPlan/common/epic_login.asp" aria-label="Secure Provider Portal" class="GTMMENU" target="_self"> Secure Provider Portal </a> </li> <li class=""> <a href="/providers/texas-health-steps/" aria-label="Texas Health Steps" class="GTMMENU" target="_self"> Texas Health Steps </a> </li> <li class=""> <a href="/providers/therapy-information/" aria-label="Therapy Information" class="GTMMENU" target="_self"> Therapy Information </a> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="top-content"> <div class="rte-content"> <div class="rich-text"><p>The Provider Relations team at Cook Children's Health Plan is here to help you and your office staff. If you don't know who your Provider Relations Representative is then let us know and we can make sure a member of our team is in contact with you. We can help with:</p> <ul> <li>Individualized training for your office staff</li> <li>Navigating or registering for our Secure Provider Portal</li> <li>Accessing important information such as our Provider manuals and newsletters</li> <li>Registering you or your office with a training webinar</li> <li>Resolving claim concerns</li> </ul> <p>Email <a title="link" href="mailto:CCHPProviderRelations@cookchildrens.org">CCHPProviderRelations@cookchildrens.org</a> and a member of our Provider Relations team will reach out to help you.</p> <h2>Plan to Attend a Provider Training Webinar!</h2> <p>All Providers are welcome to attend one or more of the one hour training events hosted by our Provider Relations team. Many of our training events are communicated by invitation using your email address. If your email address has changed, please be sure to notify us to ensure email delivery. Send notification of email changes to <a title="CCHPNetworkDevelopment@cookchildrens.org" href="mailto:CCHPNetworkDevelopment@cookchildrens.org">CCHPNetworkDevelopment@cookchildrens.org</a>. View our <a title="Provider Training Webinar Schedule 2023" href="/siteassets/documents/pdfs/provider-relations/2023-provider-training-webinar-schedule.pdf" target="_blank" rel="noopener"><span style="text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">provider training webinar schedule</span>.</a></p> <h2>Provider Education</h2></div> </div> <div class="score-accordion " id="accordion88e50cf9"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="d727211e-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#d727211e-panel" aria-expanded="false" aria-controls="d727211e-panel"> Training Presentations </button> </h3> </div> <div id="d727211e-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><ul> <li><a title="Abuse Neglect and Exploitation" href="/siteassets/documents/pdfs/provider-relations/abuse-neglect-and-exploitation2.pdf" target="_blank" rel="noopener">Abuse, Neglect and Exploitation</a></li> <li><a title="Acute Prior Authorization (Including Private Duty Nursing)" href="/siteassets/documents/pdfs/provider-relations/acute-prior-authorization-education-including-private-duty-nursing.pdf" target="_blank" rel="noopener">Acute Prior Authorization (Including Private Duty Nursing)</a></li> <li><a title="Applied Behavior Analysis" href="/siteassets/documents/pdfs/provider-relations/applied-behavior-analysis.pdf" target="_blank" rel="noopener">Applied Behavior Analysis</a></li> <li><a title="Behavioral Health Prior Authorization" href="/siteassets/documents/pdfs/provider-relations/behavioral-health-prior-authorization.pdf" target="_blank" rel="noopener">Behavioral Health Prior Authorization</a></li> <li><a title="Behavioral Health Services" href="/siteassets/documents/pdfs/provider-relations/behavioral-health-services-091923.pdf" target="_blank" rel="noopener">Behavioral Health Services</a></li> <li><a title="Case Management for Children and Pregnant Women" href="/siteassets/documents/pdfs/provider-relations/case-management-for-children-and-pregnant-women.pdf" target="_blank" rel="noopener">Case Management for Children and Pregnant Women</a></li> <li><a title="Credentialing, Re-credentialing Termination Provider Demographic Updates" href="/siteassets/documents/pdfs/provider-relations/credentialing-re-credentialing-termination-and-provider-demographic-updates2.pdf" target="_blank" rel="noopener">Credentialing, Re-credentialing, Termination and Provider Demographic Updates</a></li> <li><a title="Cultural Competency Training" href="/siteassets/documents/pdfs/provider-relations/cultural-competency.pdf" target="_blank" rel="noopener">Cultural Competency</a></li> <li><a title="Early Childhood Intervention" href="/siteassets/documents/pdfs/provider-relations/early-childhood-intervention.pdf" target="_blank" rel="noopener">Early Childhood Intervention</a></li> <li><a title="Early Childhood Intervention (MHMR)" href="/siteassets/documents/pdfs/provider-relations/early-childhood-intervention-mhmr.pdf" target="_blank" rel="noopener">Early Childhood Intervention (MHMR)</a></li> <li><a title="Electronic Funds Transfer and Electronic Remittance Advice" href="/siteassets/documents/pdfs/provider-relations/electronic-funds-transfer-and-electronic-remittance-advice.pdf" target="_blank" rel="noopener">Electronic Funds Transfer and Electronic Remittance Advice</a></li> <li><a title="Electronic Visit Verification Policy Training for Providers and FMSAs" href="/siteassets/documents/pdfs/provider-relations/electronic-visit-verification-provider-and-fmsa-policy-training.pdf" target="_blank" rel="noopener">Electronic Visit Verification Policy Training for Providers and FMSAs</a></li> <li><a title="Family Connects Texas" href="/siteassets/documents/family_connects_overview_2020_12.7.20.pdf" target="_blank" rel="noopener">Family Connects Texas</a></li> <li><a title="Family Planning" href="/siteassets/documents/pdfs/provider-relations/family-planning.pdf" target="_blank" rel="noopener">Family Planning</a></li> <li><a title="Fraud Waste and Abuse" href="/siteassets/documents/pdfs/provider-relations/fraud-waste-and-abuse2.pdf" target="_blank" rel="noopener">Fraud Waste and Abuse</a></li> <li><a title="Healthy Texas Women " href="/siteassets/documents/pdfs/provider-relations/healthy-texas-women.pdf" target="_blank" rel="noopener">Healthy Texas Women</a></li> <li><a title="Interpretation Services " href="/siteassets/documents/pdfs/provider-relations/interpretation-services.pdf" target="_blank" rel="noopener">Interpretation Services</a></li> <li><a title="Non-Emergency Medical Transportation" href="/siteassets/documents/pdfs/provider-relations/non-emergency-medical-transportation.pdf" target="_blank" rel="noopener">Non-Emergency Medical Transportation</a></li> <li><a title="Other Health Insurance" href="/siteassets/documents/pdfs/provider-relations/other-health-insurance.pdf" target="_blank" rel="noopener">Other Health Insurance</a></li> <li><a title="Out of Network Provider Reference Guide" href="/siteassets/documents/pdfs/provider-relations/out-of-network-provider-reference-guide.pdf" target="_blank" rel="noopener">Out of Network Provider Reference Guide</a></li> <li><a title="Population Health" href="/siteassets/documents/pdfs/provider-relations/population-health2.pdf" target="_blank" rel="noopener">Population Health</a></li> <li><a title="Primary Care and Specialty Care Provider Training" href="/siteassets/documents/pdfs/provider-relations/primary-care-and-specialty-care-provider.pdf" target="_blank" rel="noopener">Primary Care and Specialty Care Provider Training</a></li> <li><a title="Primary Care Provider Billing Guidelines" 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href="/siteassets/documents/pdfs/provider-relations/specialty-ancillary-and-facility-provider-orientation.pdf" target="_blank" rel="noopener">Specialty, Ancillary and Facility Provider Orientation</a></li> <li><a title="STAR Kids Provider Training" href="/siteassets/documents/pdfs/provider-relations/star-kids-long-term-services-and-supports.pdf" target="_blank" rel="noopener">STAR Kids Long Term Services and Supports</a></li> <li><a title="STAR Kids Transition to Adult Care and Services" href="/siteassets/documents/pdfs/provider-relations/star-kids-transition-to-adult-care-and-services.pdf" target="_blank" rel="noopener">STAR Kids - Transition to Adult Care and Services</a></li> <li><a title="Telecommunication Services" href="/siteassets/documents/pdfs/provider-relations/telecommunication-services2.pdf" target="_blank" rel="noopener">Telecommunication Services</a></li> <li><a title="Texas Health Steps Billing Guidelines" 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