We care about you.
Already a Member? Then you are in the right place to find information on your benefits, doctors and health care providers. Our goal is to help you and your family stay healthy. Not a Member, but interested in becoming one? You can apply to become a member or learn about our Member benefits and added value services.
Baby Formula Recall
Abbott has issued a voluntary recall of specific lots of Similac formula products. For more information please visit our Member News page by clicking here.
Applied Behavioral Analysis services
Applied Behavioral Analysis (ABA) services are now a benefit for Medicaid members! Click here to find out more.
File a complaint
If you get benefits through Medicaid's STAR or STAR Kids program, call your medical or dental plan first. If you don't get the help you need there, you should do one of the following:
- Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free).
- Online: hhs.texas.gov
- Mail: Texas Health and Human Services Commission
Office of Obudsman, MC H-700
P.O. Box 13247
Austin TX 78711-3247
- Fax: 1-888-780-8099 (Toll-Free)
View the Member complaint flyer
If you have questions or comments call Member Services at 1-800-964-2247. We can also help you if you need help understanding or reading your Member handbook.
Learn more about prior authorization.