STAR Value Added Services

As a Cook Children’s Health Plan STAR Member, you are eligible for these Value Added Services:

24/7 Nurse Advice Line

How to access:

Members may call 1-866-971-2665.

Access 2 Care

Additional riders if the Member or LAR cannot make other arrangements
Four (4) coordinated rides (one round trip per quarter) through Transportation Vendor to address Social Determinants of Health needs, for example: Scheduled appointments at WIC offices, CCHP scheduled Member events/classes, MAG meetings, GED classes or continued education, Community Resource Centers for food, clothing, TX Workforce Commission, job interviews, grocery stores and other types of assistance.

How to access:

Service will be provided by Access 2 Care (844) 572-8195

Requirements/Restrictions/Limitations:

48 hours advance notice is required

Gift Card Reward

$150 Total Gift Card Reward per year for Members ages 18 and over with a diagnosis of diabetes who complete the following ($25 gift card per component per year, $150 maximum). The reward will be loaded to the Member’s prepaid reloadable card.
- Diabetes Health Risk Assessment
- Having Hemoglobin A1c tested
- Hemoglobin A1c <8%
- Urine Protein test
- Maintaining blood pressure of <140/90 (readings taken in a doctor’s office or inpatient hospital are excluded)
- Retinal eye exam.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Requirements/Restrictions/Limitations:

This benefit does not apply to Members diagnosed with gestational diabetes.

Dental Services

Up to $350 for basic and major dental services for pregnant women ages 21 years and older who are enrolled in the Cook Children's Health Plan Baby Steps program.

How to access:

Services will be covered by Liberty Dental 1-888-902-0349

Requirements/Restrictions/Limitations:

Must be enrolled in Pregnancy Medicaid and Baby Steps Program.
Does not cover orthodontia or cosmetic services.
Members must use in-network providers

Extra Vision Services

$125 value for eyeglass frames/lenses or $100 for contact lenses/fitting fees per year.

How to access:

Value Added Service will be through NVA (National Vision Administrators) 1-877-236-0661.

Requirements/Restrictions/Limitations:

Replacements are not covered
Members must use in-network providers

Over-the-Counter Benefits

$30 gift card per household for over-the counter products every six months for STAR pregnant women 21 years of age and older, upon request. Items include but are not limited to:
- Pain and Fever reducers
- Allergy sprays and gels o Cold and Flu products
- First Aid Supplies
- Thermometers
- Acid Reducers
- Cough drops and
- Eye drops

*Excluding STAR covered benefits.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Requirements/Restrictions/Limitations:

Excludes Medicaid covered products

Discount Pharmacy Benefits (1 of 2)

15% discount on over-the-counter products purchased at Cook Children’s Pharmacy. Items include but are not limited to:
- Pain and Fever reducers
- Allergy sprays and gels
- Cold and Flu products
- First Aid Supplies
- Thermometers
- Acid Reducers
- Cough drops and
- Eye drops

*Excluding Medicaid covered benefits.

How to access:

Members must present CCHP ID card at time of purchase.

Requirements/Restrictions/Limitations:

Discount excludes Medicaid covered products.

Discount Pharmacy Benefits (2 of 2)

Up to 80% discount on prescription medications for family members who do not have Medicaid or CHIP, upon request:

How to access:

New Members receive discount card in Welcome Packet.
Member Services will mail the RX Savings card to existing Members upon request.

Extra Help for Pregnancy/Parenting Classes

Up to $100 for prepared childbirth, breast-feeding, or parenting classes per pregnancy. May be on-line or in person.

How to access:

Please submit proof of payment through the member portal or email to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

Proof of payment is required.

Gift Card Rewards

$25 gift card for pregnant women for attending their first prenatal visit within 1st trimester or 42 days of enrollment.
$25 gift card for pregnant women for attending their 3rd prenatal visit.
$25 gift card for pregnant women for attending their 6th prenatal visit.
$25 gift card for pregnant women for attending their 9th prenatal visit.
A $50 gift card for postnatal members who complete a postpartum visit with an approved provider between 7-84 days after delivery.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Car Seat Class

Car seat class for first time mothers of Members under the age of 1 year. A free car seat will be given after completion of the class.

How to access:

Please register on www.freecarseatcheck.org

Requirements/Restrictions/Limitations:

Member should be pregnant or have a child under 1 year of age.

Safe Baby Sleep Class

Safe Baby Sleep class for Parents/Guardian of Member under age 1 year. A pack-n-play will be distributed for those who attend and complete the class.

How to access:

Please register at https://www.safebabysleep.org/

Requirements/Restrictions/Limitations:

Member should be pregnant or have a child under 1 year of age.

Groceries/Prepared Meals for Pregnant Women

$50 box of groceries or prepared meals for pregnant women.

How to access:

Please contact Service Coordination to complete Initial Health Needs Screening at 1-800-964-2247

Requirements/Restrictions/Limitations:

Member must complete Initial Health Needs Screening within 30 days of becoming a CCHP Member.

Healthy Groceries/Prepared Meals for Women with High Risk Pregnancy

$50 box of healthy grocery or prepared meals (1 box per month for up to 5 months).

How to access:

Please contact Service Coordination at 1-800-964-2247

Requirements/Restrictions/Limitations:

Member must be enrolled in Service Coordination with High Risk Pregnancy.

Texas Health Steps Gift Card Rewards

$25 gift card for members age 2 to 21 years who complete a Texas Health Steps well visit per year.
$25 gift card for members completing a checkup at 2 weeks of age.
$25 gift card for members completing a checkup at 2 months of age.
$25 gift card for members completing a checkup at 4 months of age.
$25 gift card for members completing a checkup at 6 months of age.
$25 gift card for members completing a checkup at 9 months of age.
$25 gift card for members completing a checkup at 12 months of age.
$25 gift card for members completing a checkup at 15 months of age.
$25 gift card for members completing a checkup at 18 months of age.
$25 gift card for Members ages 9-13 years who obtain the HPV vaccine.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Extra Help for School Supplies

$50 one-time gift card for school supplies when Member complete required Meningococcal, TDAP, and HPV immunizations.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Requirements/Restrictions/Limitations:

Member must be ages 9 to 13 years
Member must be enrolled with CCHP for a minimum of 6 months

Bathtub Kneeling Pad

CCHP will provide a one-time bathtub kneeling pad.

How to access:

Please contact Member Services at 1-800-964-2247 to request.

Requirements/Restrictions/Limitations:

One pad per household
Members must be between 3 months to 3 years of age.

GED Reimbursement

Up to $40 reimbursement for one-time GED testing fee.

How to access:

Proof of payment can be submitted through the member portal or emailed to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

Members must be 17 years and over

Extra Help for Utilities Set Up Fees

$50 towards utilities set up fees (water, gas, or electricity)

How to access:

Proof of payment can be submitted through the member portal or emailed to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

One household per family for members who complete the Initial Health Needs Screening (IHNS).
Each member within a household must complete the IHNS within 30 days of enrollment.
Proof of payment is required.

Extra Help for Housing Deposit Fee

$125 towards housing deposit fee for house, apartment or hotel for one household per family for members who complete the Initial Health Needs Screening (IHNS). Each member within a household must complete the IHNS within 30 days of enrollment.

How to access:

Proof of payment can be submitted through the member portal or emailed to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

Each member within a household must complete the IHNS within 30 days of enrollment.
Proof of payment is required.

Dental Cleaning Gift Card Reward

$10 gift card for completing 1 dental cleaning annually.

How to access:

Proof of payment can be submitted through the member portal or emailed to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

Members 4 to 9 years of age
Complete annual dental cleaning
Member will submit proof of dental cleaning visit

COVID-19 Vaccine/Booster Gift Card Reward

$10 gift card for members ages 6 months and up who receive a COVID-19 vaccine or booster shot. Proof of vaccine required within 30 days of receipt of vaccine.

How to access:

Proof of payment can be submitted through the member portal or emailed to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

Members ages 6 months and up
Proof of vaccination is required.

HPV Vaccine Gift Card Reward

$25 gift card for Members ages 9-13 years who obtain the HPV vaccine

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Extra Help for Diapers and/or Wipes

$50 Gift card used towards the purchase of diapers and/or wipes for members ages 0-2 years

How to access:

Classes will be found on www.cookchp.org under Classes and Events.

Requirements/Restrictions/Limitations:

Members must be between 0-2 years of age.
Parent/guardian must attend parenting class offered by CCHP.
One per household per year
Member will send screen shot of completed video to member portal or CCHPCustomerSvc@cookchildrens.org

Poison Prevention Class

Poison Prevention class for Parents/Guardians of Members. Parents/Guardians that complete the class are eligible to receive one medication lockbox per household.

How to access:

Members can register at www.meddropbox.org.

Requirements/Restrictions/Limitations:

Liability form provided by website is required.

Water Safety Course

Lifeguard Your Child (Water Safety) course for drowning prevention for Parent/Guardian Choice of one gift per member for completion of course from the following: Life jacket, goggles, beach towels, CPR lessons, or a turtle alarm.

How to access:

Members must register at https://centerforchildrenshealth.org/injury-prevention/drowning/Pages/default.aspx

Requirements/Restrictions/Limitations:

For members ages 0-4 years.

Tobacco Cessation Gift Card Reward

$25 gift card per year for Members 13 years and over who enroll and complete a tobacco cessation program.

How to access:

Proof of payment can be submitted through the member portal or emailed to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

Member must provide proof of completion.

Gun Safety Education

Gun safety education class for Parents/Guardian of Members. Upon completion of class Parent/Guardian is eligible to receive one gun lock per household.

How to access:

Member must register at www.aimforsafety.org

Gift Card Reward for Gynecological Visit

$25 gift card for gynecological visit for females 16 years and older who had cervical cytology, cervical high risk human papilloma virus (hrHPV) testing, cervical cytology/hrHPV co-testing, or chlamydia screening.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Requirements/Restrictions/Limitations:

Members must be 16 years of age and older
Eligible every 12 months

Virtual Education Session Rewards

$25 gift card for members who attend 3 Cook Children’s Health Plan virtual education sessions

How to access:

Classes are located at www.cookchp.org under Classes and Events

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Requirements/Restrictions/Limitations:

VAS can be requested twice per year.
Screenshot of completed video must be sent in through mycookchildrens.org or emailed to CCHPCustomerSvc@cookchildrens.org

Online Community Resources

Online community resource directory for help securing information on parenting, community resources, activities, classes, exercise and nutrition information in the surrounding counties.

How to access:

Members must download the Parent Pass app and sign up as a Cook Children's Health Plan Member.

Boys and Girls Club

Access to the Boys and Girls club where available, at no cost to Members 6 to 18 years of age.

How to access:

Member must present CCHP ID card to register.
To find a location: https://bgcgtc.org/
Members can call the main line to register or for any questions, call 817-834-4711.
Members must be between 6-18 years of age.

Requirements/Restrictions/Limitations:

Member must be mobile

Extra Help for Members Diagnosed with Asthma

Up to $100 per year for STAR Members with an asthma diagnosis and enrolled in the asthma disease management program for:
- Pillow covers/mattress covers
- Vent cleaning
- Deep carpet cleaning
- One peak flow meter and holding chamber or spacer.
$100 towards a Hepa filter Vacuum for Members with moderate to severe asthma diagnosis enrolled in Asthma Disease Management Program.

How to access:

Proof of payment can be submitted through the member portal or emailed to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

Member must be enrolled in Asthma Disease Program.
Member must provide proof of payment.

School/Sports Physical

CCHP will provide one sports/school physical in addition to a well checkup

How to access:

Provider will bill CCHP

Requirements/Restrictions/Limitations:

One per calendar year
Members must be ages 3 through 18

Temporary Phone Help

Reimbursement for up to $25 per quarter for additional data for Members who qualify for the federal lifeline program.

How to access:

Proof of payment can be submitted through the member portal or emailed to CCHPCustomerSvc@cookchildrens.org

Requirements/Restrictions/Limitations:

Member must qualify for Federal Lifeline Program.
Member must submit proof of payment.

Extra Help for Members Diagnosed with Alcohol or Drug Abuse (AOD)

$25 gift card for Members 13 years of age and older who have a diagnosis of Alcohol or Drug Abuse (AOD) or dependency and receive treatment through an inpatient AOD admission, outpatient visits, intensive outpatient encounter or partial hospitalization, within 14 days of diagnosis.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Requirements/Restrictions/Limitations:

Limit one per year.
Proof of diagnosis date (After Visit Summary is acceptable)

Behavioral Health Follow-up Visit Reward

$25 gift card for Members who complete a follow-up visit with their Behavioral Health Provider.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Requirements/Restrictions/Limitations:

Follow up visit must be within 7 days of leaving the Behavioral Health Facility.

Extra Help for Members Diagnosed with ADHD

$25 gift card one-time for Members newly diagnosed with ADHD who follow up with a practitioner within 30 days after receiving the new medication.

How to access:

Form must be completed. You can either:

Complete your form on the member portal or
Download the form and submit to Cook Children’s Health Plan by mail:
Cook Children’s Health Plan
Attention: Healthy Me Rewards
PO Box 2488
Fort Worth, TX 76113-2488
Email: CCHPCustomerSvc@cookchildrens.org
Fax: 682-885-8401

Requirements/Restrictions/Limitations:

Members must be between 6-12 years of age.
Members with an existing diagnosis of ADHD who never have a 120 day lapse in ADHD medication will not be eligible for the VAS.

Online Social Services Resources

Online social services resource directory to locate community supports such as food and nutrition, housing, education, and employment services.

How to access:

Resources can be found on www.findhelp.org or on the Parent Pass app

STAR Value Added Services

As a Cook Children’s Health Plan STAR Member, you are eligible for these Value Added Services:

24/7 Nurse Advice Line

24/7 Nurse Advice Line

How to access:

Extra Help Getting a Ride

Access 2 Care

How to access:

Requirements/Restrictions/Limitations:

Disease Management

Gift Card Reward

How to access:

Requirements/Restrictions/Limitations:

Dental Services

Dental Services

How to access:

Requirements/Restrictions/Limitations:

Extra Vision Services

Extra Vision Services

How to access:

Requirements/Restrictions/Limitations:

Discount Pharmacy/Over-the-Counter Benefits

Over-the-Counter Benefits

How to access:

Requirements/Restrictions/Limitations:

Discount Pharmacy Benefits (1 of 2)

How to access:

Requirements/Restrictions/Limitations:

Discount Pharmacy Benefits (2 of 2)

How to access:

Extra Help for Pregnant Women

Extra Help for Pregnancy/Parenting Classes

How to access:

Requirements/Restrictions/Limitations:

Gift Card Rewards

How to access:

Car Seat Class

How to access:

Requirements/Restrictions/Limitations:

Safe Baby Sleep Class

How to access:

Requirements/Restrictions/Limitations:

Groceries/Prepared Meals for Pregnant Women

How to access:

Requirements/Restrictions/Limitations:

Healthy Groceries/Prepared Meals for Women with High Risk Pregnancy

How to access:

Requirements/Restrictions/Limitations:

Gift Programs

Texas Health Steps Gift Card Rewards

How to access:

Extra Help for School Supplies

How to access:

Requirements/Restrictions/Limitations:

Bathtub Kneeling Pad

How to access:

Requirements/Restrictions/Limitations:

GED Reimbursement

How to access:

Requirements/Restrictions/Limitations:

Extra Help for Utilities Set Up Fees

How to access:

Requirements/Restrictions/Limitations:

Extra Help for Housing Deposit Fee

How to access:

Requirements/Restrictions/Limitations:

Dental Cleaning Gift Card Reward

How to access:

Requirements/Restrictions/Limitations:

COVID-19 Vaccine/Booster Gift Card Reward

How to access:

Requirements/Restrictions/Limitations:

HPV Vaccine Gift Card Reward

How to access:

Extra Help for Diapers and/or Wipes

How to access:

Requirements/Restrictions/Limitations:

Health & Wellness

Poison Prevention Class

How to access: