Specialty Care and Referrals
Your primary care provider (PCP) or attending specialist may request that a specialist see you or perform special tests. If you think you may need to see a specialist doctor, we advise you to talk to your primary care provider, attending specialist or service coordinator.
Your primary care provider or attending specialist can help arrange for you to see a new specialist. This is called a "referral."
If you have a specialist who already takes care of you then a referral is not needed. If your specialist is contracted with Cook Children's Health Plan, then no authorization is needed for specialist visits. An authorization is needed for out of network specialists to help with claims payment. Your service coordinator can also help you with access to specialists.
There are certain services you can get without a referral from your primary care provider or Cook Children's Health Plan. These services include:
Specialists, in network, who currently provide care, such as:
- Emergency care
- Ob/GYN care
- Behavioral health or drug and alcohol treatment
- Routine vision
- Family planning
For more information about these services call our Customer Care Department at 1-844-843-0004.
After getting a referral from your primary care provider or attending specialist, you should be able to see the new specialist within 3 weeks for a routine appointment or within 24 hours for urgent care appointments.
If you need help with this, please contact your primary care provider, your attending specialist or your service coordinator.
Some health care services require a review by Cook Children's Health Plan before you can get them. This is called a prior authorization. The provider must send a request and information about how the services will help you. Cook Children's Health Plan has three (3) working days to make a decision for routine requests. We will make a decision sooner if there is an urgent need.
A service coordinator is available to help answer any questions you may have about this. Read our prior authorization section for more information.
The doctor might tell you that you have a disease or need to have an operation. You have the right to have another doctor look at you and give you his or her opinion. If you want a second opinion, tell your primary care provider.
If you think that you want another doctor to see you and give you his or her opinion, we will pay for that visit.